Digital Platform Engineer/Admin
2025-07-04T10:28:54+00:00
World Vision Kenya
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8131/logo/wv.png
https://www.wvi.org/kenya
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Nonprofit, and NGO
Computer & IT
2025-05-17T17:00:00+00:00
Kenya
8
Key Responsibilities:
The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.
Key Responsibilities:
- Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization's productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.
- Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
- Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.
- Troubleshoot and resolve application performance issues, access problems, and service disruptions.
- Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.
- Monitor application health using ITOM tools and proactively identify potential issues.
- Document procedures, configurations, and support runbooks for common issues and fixes.
- Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.
Key Skills and Competencies:
- Experience designing, building, and maintaining scalable and reliable digital platforms that support business productivity
- Strong analytical and troubleshooting skills with an application-centric mindset.
- Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
- Understanding of ITOM and ITIL practices for incident, problem, and change management.
- Security-first mindset when supporting and configuring applications.
- Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.
KEY RESPONSIBILITIES: Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards. Manage and maintain cloud-based databases (e.g., Azure SQL, Amazon RDS, PostgreSQL, MySQL) across production and non-production environments. Implement and monitor backup, high availability, and disaster recovery strategies. Optimize database performance through indexing, tuning, and automation. Ensure database security and compliance with organizational and regulatory requirements. Collaborate with developers, architects, and infrastructure teams to support application performance and scalability. Implement Infrastructure as Code (IaC) practices for consistent and automated database deployments. Conduct proactive monitoring and capacity planning using ITOM tools. Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE: Bachelor’s degree in programming/systems, computer science, information systems, or mathematics, specialized training, certification or equivalent work experience. Has a broad level of understanding surrounding information systems and application and/or web standards. Preference will be given to candidates with experience in Terraform and Azure DevOps. Familiarity with GitHub Actions, Ansible, or scripting tools such as PowerShell or Python is highly desirable. Security-first mindset is essential in all aspects of cloud infrastructure and operations. Strong understanding of IT Operations Management (ITOM) and database observability. Experience with public cloud platforms (Azure, AWS) and cloud-native database services. Problem-solving skills with a value-driven mindset, focusing on service optimization and reliability. Customer-centric approach—understanding how database performance impacts end-user experience and business outcomes. Strong scripting and automation skills (e.g., PowerShell, Terraform, Python) for DevOps integration.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE: Bachelor’s degree in programming/systems, computer science, information systems, or mathematics, specialized training, certification or equivalent work experience. Has a broad level of understanding surrounding information systems and application and/or web standards. Preference will be given to candidates with experience in Terraform and Azure DevOps. Familiarity with GitHub Actions, Ansible, or scripting tools such as PowerShell or Python is highly desirable. Security-first mindset is essential in all aspects of cloud infrastructure and operations. Strong understanding of IT Operations Management (ITOM) and database observability. Experience with public cloud platforms (Azure, AWS) and cloud-native database services. Problem-solving skills with a value-driven mindset, focusing on service optimization and reliability. Customer-centric approach—understanding how database performance impacts end-user experience and business outcomes. Strong scripting and automation skills (e.g., PowerShell, Terraform, Python) for DevOps integration.
No Requirements
JOB-6867ace600abf
Vacancy title:
Digital Platform Engineer/Admin
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
World Vision Kenya
Deadline of this Job:
Saturday, May 17 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Friday, July 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities:
The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.
Key Responsibilities:
- Collaborate with the Technology Business Management (TBM) team to support adoption and continuous improvement of the organization's productivity toolset (Digital Workplace), including Microsoft 365, Box and any future digital platforms and infrastructure applications.
- Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
- Provide Level 2 and Level 3 technical support for business productivity tools such as Microsoft 365, Box, and related services.
- Troubleshoot and resolve application performance issues, access problems, and service disruptions.
- Work closely with product owners, vendors, and infrastructure teams to implement fixes and enhancements.
- Monitor application health using ITOM tools and proactively identify potential issues.
- Document procedures, configurations, and support runbooks for common issues and fixes.
- Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.
Key Skills and Competencies:
- Experience designing, building, and maintaining scalable and reliable digital platforms that support business productivity
- Strong analytical and troubleshooting skills with an application-centric mindset.
- Experience supporting Microsoft 365, Box, OneDrive, Teams, and collaboration platforms.
- Understanding of ITOM and ITIL practices for incident, problem, and change management.
- Security-first mindset when supporting and configuring applications.
- Customer-centric—ensuring user issues are resolved effectively with clear communication and empathy.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
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