Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Job Description

To market and sell Telkom products and services to all customers in a professional manner. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.

Responsibilities

• Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
• Monitor Telkom’s inventory and consignment stock for an accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers, especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Telkom Brand NPS –
• Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development –
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales

Technical competencies:

• Marketing skills
• Product Knowledge
• Upselling and Cross selling
• Solution Oriented
• Customer relationship management.

Core competencies

• Customer focus
• Networking and building partnerships
• Influencing and negotiating
• Analytical thinking
• Leadership competencies
• Strategic orientation
• Business Acumen
• Results orientation
• Developing self/others

• Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
• Monitor Telkom’s inventory and consignment stock for an accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers, especially on configuration of data devices
• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Telkom Brand NPS –
• Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development –
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

• Marketing skills
• Product Knowledge
• Upselling and Cross selling
• Solution Oriented
• Customer relationship management.
• Customer focus
• Networking and building partnerships
• Influencing and negotiating
• Analytical thinking
• Leadership competencies
• Strategic orientation
• Business Acumen
• Results orientation
• Developing self/others

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales