Vacancy title:
Engineer – Service Operations Center (SOC)

[Type: FULL_TIME, Industry: Telecommunications, Category: Science & Engineering]

Jobs at:
Safaricom Kenya

Deadline of this Job:
Saturday, May 17 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Saturday, May 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Engineer – Service Operations Center (SOC)

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience2 years
• LocationNairobi
• Job FieldICT / Computer 

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

 Key Responsibilities

• Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
• Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
• Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
• Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
• Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
• Ensure proper and documented follow-ups are done from start to end of events/incidents
• Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
• Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
• Work in a shift or function within the team

 Qualifications         

• The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
• CCNA /CCNP or Equivalent certification
• A minimum of 2 yrs. experience in Telecommunications.
• Proven ability to self-start and effectively manage multiple assignments.
• The ability to work under pressure and be resilient and tenacious to get results
• Proficiency in one or More coding languages will be an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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