3rd Park Hospital Are Hiring a well-presented, articulate Front Desk Receptionist to be the first face of our clinic and deliver a luxury patient experience.

Duties

• Welcome patients and run the front desk with warmth and discretion
• Handle calls, WhatsApp, email and social media enquiries promptly
• Schedule and confirm appointments; manage the doctor’s diary
• Explain treatment packages and pricing (training provided)
• Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up
• Maintain patient files and clinic database
• Keep reception and waiting area immaculate

Requirements

• Diploma/degree in Front Office, Hospitality, Business or related
• 2+ years’ reception experience, ideally in a private clinic, spa, hotel or premium retail
• Impeccable grooming and presentation
• Excellent spoken and written English; Swahili essential; other languages a plus
• Confident with computers, booking systems and social media
• Discreet, organised, calm under pressure

• Welcome patients and run the front desk with warmth and discretion
• Handle calls, WhatsApp, email and social media enquiries promptly
• Schedule and confirm appointments; manage the doctor’s diary
• Explain treatment packages and pricing (training provided)
• Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up
• Maintain patient files and clinic database
• Keep reception and waiting area immaculate

• Excellent spoken and written English
• Swahili
• Confident with computers, booking systems and social media
• Impeccable grooming and presentation
• Discreet, organised, calm under pressure

• Diploma/degree in Front Office, Hospitality, Business or related
• 2+ years’ reception experience, ideally in a private clinic, spa, hotel or premium retail