Pamnails Beauty & Spa is a fast-growing luxury salon and spa in Nairobi seeking a warm, organized, and professional Front Desk Officer to be the face of our brand. The successful candidate will manage client bookings, payments, customer service, and ensure the reception area runs smoothly.

Key Responsibilities:

• Client Service: Welcome clients warmly, serve tea/water, handle inquiries via phone, WhatsApp, and walk-ins.
• Bookings: Manage appointment diary – calls, WhatsApp, Instagram DM, walk-ins; send reminders.
• Payments & Billing: Process M-Pesa, Card, and Cash payments; issue receipts and close daily cash.
• Sales: Upsell services, retail products, and membership packages.
• Admin: Maintain client database, manage complaints, file records.
• Branch Coordination: Communicate with technicians, manage queue, ensure no delays.
• Housekeeping: Keep reception and waiting area neat at all times.
• Reporting: Daily sales report, appointment report, and cash reconciliation.

Requirements:

• Diploma/Certificate in Front Office, Hospitality, Customer Service, or Business.
• 1-2 Years experience in a salon, spa, hotel, or retail front desk.
• Computer Skills: Proficient in Excel, Google Calendar, and POS/Billing systems.
• Communication: Excellent English & Swahili; polite phone etiquette.
• Personality: Presentable, friendly, energetic, problem solver.
• Numbers: Good with cash handling and basic math; integrity is a MUST.
• Flexible to work weekends, public holidays, and in shifts (7:45 am – 8:00 pm).

Important Notes:

• Only shortlisted candidates will be contacted.
• Canvassing will lead to automatic disqualification.

• Client Service: Welcome clients warmly, serve tea/water, handle inquiries via phone, WhatsApp, and walk-ins.
• Bookings: Manage appointment diary – calls, WhatsApp, Instagram DM, walk-ins; send reminders.
• Payments & Billing: Process M-Pesa, Card, and Cash payments; issue receipts and close daily cash.
• Sales: Upsell services, retail products, and membership packages.
• Admin: Maintain client database, manage complaints, file records.
• Branch Coordination: Communicate with technicians, manage queue, ensure no delays.
• Housekeeping: Keep reception and waiting area neat at all times.
• Reporting: Daily sales report, appointment report, and cash reconciliation.

• Proficient in Excel, Google Calendar, and POS/Billing systems.
• Excellent English & Swahili; polite phone etiquette.
• Good with cash handling and basic math; integrity is a MUST.

• Diploma/Certificate in Front Office, Hospitality, Customer Service, or Business.
• 1-2 Years experience in a salon, spa, hotel, or retail front desk.
• Presentable, friendly, energetic, problem solver.