About the Role

We are seeking a Benefits Associate (Retirement) to join our team in Kenya. This position is 100% operations-focused and will be responsible for executing activities related to retirement plan administration, contribution reconciliation, information validation, and issue resolution, ensuring process accuracy and compliance with client requirements.

Responsibilities

• Manage benefit enrollments and updates in the system based on employee and employer requests.
• Process retirement plan contributions and follow up to ensure proper receipt by providers.
• Identify, analyze, and resolve discrepancies related to contributions and retirement plan administration.
• Create, modify, and terminate loans and retirement plans within the system.
• Execute corrections and adjustments requested by clients, including calculations related to employee and employer contributions.
• Maintain up-to-date payment information and transaction records in tracking tools.
• Respond to internal and external client inquiries through emails, cases, and assigned tasks.
• Participate in special projects related to retirement and benefits processes.
• Provide operational support to the team as needed.
• Perform other duties assigned by the team leader or supervisor.

Requirements

• Technical degree, technological degree, or current studies in Human Resources, Business Administration, Accounting, or related fields.
• Intermediate English proficiency (reading, writing, and speaking).
• Intermediate knowledge of Microsoft Office tools.
• Minimum of 6 months of work experience.

Preferred Experience

• Benefits administration.
• Human Resources.
• Administrative processes.
• Customer service.
• Data management and reconciliations.

Competencies

• Attention to detail.
• Organization and process follow-up.
• Teamwork.
• Analytical skills.
• Ability to work under pressure and manage frustration.
• Customer service orientation.

• Manage benefit enrollments and updates in the system based on employee and employer requests.
• Process retirement plan contributions and follow up to ensure proper receipt by providers.
• Identify, analyze, and resolve discrepancies related to contributions and retirement plan administration.
• Create, modify, and terminate loans and retirement plans within the system.
• Execute corrections and adjustments requested by clients, including calculations related to employee and employer contributions.
• Maintain up-to-date payment information and transaction records in tracking tools.
• Respond to internal and external client inquiries through emails, cases, and assigned tasks.
• Participate in special projects related to retirement and benefits processes.
• Provide operational support to the team as needed.
• Perform other duties assigned by the team leader or supervisor.

• Attention to detail.
• Organization and process follow-up.
• Teamwork.
• Analytical skills.
• Ability to work under pressure and manage frustration.
• Customer service orientation.
• Intermediate English proficiency (reading, writing, and speaking).
• Intermediate knowledge of Microsoft Office tools.

• Technical degree, technological degree, or current studies in Human Resources, Business Administration, Accounting, or related fields.
• Benefits administration.
• Human Resources.
• Administrative processes.
• Customer service.
• Data management and reconciliations.