Background information about the job or company (e.g., role context, company overview)

Diageo is the world’s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.

East African Breweries PLC (EABL) is East Africa’s leading branded alcohol beverage business with an outstanding collection of brands that range from beer, spirits and adult non-alcoholic drinks (ANADs), reaffirming our standing as a total adult beverage (TAB) company.

EABL has extensive operations in Kenya, Uganda and Tanzania with breweries, distilleries, support industries and a distribution network across the region. It also runs a growing export operations business within and outside of the wider Eastern Africa region. The group’s diversity is an important factor in delivering the highest quality brands to East African consumers and long-term value to East African investors.

EABL operates within a multi-cultural, multinational, multi-currency environment, dealing with various regulatory, tax and compliance requirements

EABL is a Public Listed Company (Plc) listed on the Securities/Stock Exchange in Kenya, Uganda and Tanzania.

This role will focus on HR Administration (Tier 0) and HR Operations Emails and Calls (Tier 1) to support all Employees, Line Manager queries and Adhoc requests outside of HR Operations. The job holder will also be responsible for adherence to Data protection requirements and support all HR Life Cycle processes.

This role requires managing of employee lifecycle activities, requiring an individual who is agile and can operate in a fast paced environment. This role has no direct financial responsibility.

The incumbent works with various HR teams across EABL and line managers to deliver on the business objectives. This is an Individual contributor role with the following responsibilities:

Responsibilities or duties

• Manage end to end employee lifecycle transactions: documentation, job changes, offboarding, contract letters, benefits and leave administration.
• Ticket Management: Reviewing every single ticket which is received and Triage the activities as per the Responsibility Matrix for HR Operations. Ensure regular audit of all Pending tickets and ensure right action is taken including follow up to close the pending requests.
• Data Protection and Privacy: Ensure all requests are managed with 100% Data Protection and Privacy standards.
• Continuous Process Improvement: Flag any issues of the Market you support and take responsibility in continuous process improvement activities within HR Operations team, continuous learning and adaptability.
• HR Administration & Data Management: Executing data changes in HRIS systems and maintaining employee records (e-files).
• Advisory & Employee Support: Acting as a subject matter expert for employees and managers on company policies, local labor laws, benefits.

Qualifications or requirements (e.g., education, skills)

A degree in Human Resource or equivalent. Professional membership e.g IHRM, CIPD

Experience needed

3–5 years in HR Generalist, operations or specialist role. Previous experience in managing HR Contact Centre or any Service Delivery role will be an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Systems Proficiency: Previous experience using cloud-based HR, EIC or SAP HR applications and systems.

Planning and Organizing: Excellent planning and organising skills to manage multiple tasks and processes.

Attention to Detail: Ensure that documents prepared with the correct information.

Problem Solving: Ability to trouble shoot and provide solutions to HR queries.

Relationship building: Build relationships with a diverse range of internal and external partners and stakeholders, of different cultural backgrounds.

• Manage end to end employee lifecycle transactions: documentation, job changes, offboarding, contract letters, benefits and leave administration.
• Ticket Management: Reviewing every single ticket which is received and Triage the activities as per the Responsibility Matrix for HR Operations. Ensure regular audit of all Pending tickets and ensure right action is taken including follow up to close the pending requests.
• Data Protection and Privacy: Ensure all requests are managed with 100% Data Protection and Privacy standards.
• Continuous Process Improvement: Flag any issues of the Market you support and take responsibility in continuous process improvement activities within HR Operations team, continuous learning and adaptability.
• HR Administration & Data Management: Executing data changes in HRIS systems and maintaining employee records (e-files).
• Advisory & Employee Support: Acting as a subject matter expert for employees and managers on company policies, local labor laws, benefits.

• Previous experience in managing HR Contact Centre or any Service Delivery role will be an added advantage.
• Previous experience using cloud-based HR, EIC or SAP HR applications and systems.
• Excellent planning and organising skills to manage multiple tasks and processes.
• Ensure that documents prepared with the correct information.
• Ability to trouble shoot and provide solutions to HR queries.
• Build relationships with a diverse range of internal and external partners and stakeholders, of different cultural backgrounds.

• A degree in Human Resource or equivalent.
• Professional membership e.g IHRM, CIPD