BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.

Head of Organization and Project Management

Job Purpose:

To lead the coordination and execution of the bank’s strategic initiatives through strategy formulation coordination, project management and operational excellence. This role ensures that all strategic initiatives and projects are delivered efficiently and are aligned with the bank’s objectives, while driving effective resource utilization, continuous process improvement, and successful change adoption to enhance overall performance.

Responsibilities and Accountabilities:

Strategy Support

• Coordinate the formulation of the bank’s strategic and triennial development plans to ensure alignment with organizational goals.
• Lead the development of annual departmental work plans, ensuring integration of strategic priorities.
• Monitor execution of strategic initiatives and work plans to ensure alignment with budget, timely delivery and achievement of intended outcomes
• Track and report performance against predefined strategic targets, facilitating course correction where necessary.
• Support alignment of project selection and funding with strategic priorities and available budgets.
• Lead the annual review of the local and Group budgets, working with stakeholders to prioritize and fund critical strategic projects.

Project management

• Supervise planning, execution, and monitoring of projects to ensure alignment with the bank & Group strategic priorities, delivery on time, within scope and budget drive a high project success rate.
• Establish a structured, criteria-based approach for project selection, prioritization, and validation based on quantified strategic criteria.
• Monitor and optimize resource utilization by ensuring balanced allocation of capacity and financial resources across the project portfolio to improve utilization and delivery efficiency.
• Monitor and report on project portfolio performance, assessing success rates, impact, and benefits realization.
• Maintain a master project plan to ensure visibility of all key milestones and interdependencies.
• Developing and maintaining cordial relationships with respective stakeholders at Local, Regional and Group levels to ensure smooth running of projects and escalation of issues for resolution.

Organizational Excellence and Change Management

• Lead continuous process improvement initiatives to support excellence in service delivery and operational efficiency.
• Continuously monitor & evaluate to ensure the bank’s procedures and processes remain up-to-date and in line with the best practices.
• Lead change management initiatives to support organizational transformation, stakeholder engagement, and seamless adoption of new processes.
• Foster a culture of innovation, accountability, and operational excellence across the bank.

Stakeholder & Communication Management

• Develop and maintain strong working relationships with key stakeholders at local, regional, and group levels to ensure project momentum, effective escalation, resolution, and collaboration.
• Keep sponsors and the broader project management community informed through structured communication plans.

Reporting

• Provide portfolio updates through weekly reports to DMD, monthly executive dashboards to top management and quarterly reports to the Board.
• Provide a weekly update to DMD for ongoing process improvement initiatives and quarterly reports of closed initiatives and the realized benefits.

Team Leadership and management:

• Guide and mentor project teams throughout the full project lifecycle to build professionalism, ownership, and delivery capacity ensuring project success and stakeholder value.
• Build project management discipline and professionalism.

Minimum Professional and Academic Qualifications:

Education:

• Post graduate degree in Technology, Business, Finance or a Related Degree
• Professional Certifications- Including PMP/Prince 2, Lean Six Sigma, MS Office Suite

Experience

• Minimum of 10 years’ successful management experience of individual projects and project portfolios ideally working within Financial Services
• Experience in general banking with exposure to multiple departments (desirable) including Project Management.

• Coordinate the formulation of the bank’s strategic and triennial development plans to ensure alignment with organizational goals.
• Lead the development of annual departmental work plans, ensuring integration of strategic priorities.
• Monitor execution of strategic initiatives and work plans to ensure alignment with budget, timely delivery and achievement of intended outcomes
• Track and report performance against predefined strategic targets, facilitating course correction where necessary.
• Support alignment of project selection and funding with strategic priorities and available budgets.
• Lead the annual review of the local and Group budgets, working with stakeholders to prioritize and fund critical strategic projects.
• Supervise planning, execution, and monitoring of projects to ensure alignment with the bank & Group strategic priorities, delivery on time, within scope and budget drive a high project success rate.
• Establish a structured, criteria-based approach for project selection, prioritization, and validation based on quantified strategic criteria.
• Monitor and optimize resource utilization by ensuring balanced allocation of capacity and financial resources across the project portfolio to improve utilization and delivery efficiency.
• Monitor and report on project portfolio performance, assessing success rates, impact, and benefits realization.
• Maintain a master project plan to ensure visibility of all key milestones and interdependencies.
• Developing and maintaining cordial relationships with respective stakeholders at Local, Regional and Group levels to ensure smooth running of projects and escalation of issues for resolution.
• Lead continuous process improvement initiatives to support excellence in service delivery and operational efficiency.
• Continuously monitor & evaluate to ensure the bank’s procedures and processes remain up-to-date and in line with the best practices.
• Lead change management initiatives to support organizational transformation, stakeholder engagement, and seamless adoption of new processes.
• Foster a culture of innovation, accountability, and operational excellence across the bank.
• Develop and maintain strong working relationships with key stakeholders at local, regional, and group levels to ensure project momentum, effective escalation, resolution, and collaboration.
• Keep sponsors and the broader project management community informed through structured communication plans.
• Provide portfolio updates through weekly reports to DMD, monthly executive dashboards to top management and quarterly reports to the Board.
• Provide a weekly update to DMD for ongoing process improvement initiatives and quarterly reports of closed initiatives and the realized benefits.
• Guide and mentor project teams throughout the full project lifecycle to build professionalism, ownership, and delivery capacity ensuring project success and stakeholder value.
• Build project management discipline and professionalism.

• PMP/Prince 2
• Lean Six Sigma
• MS Office Suite
• Project Management
• Organizational Excellence
• Change Management
• Stakeholder Management
• Team Leadership

• Post graduate degree in Technology, Business, Finance or a Related Degree
• Professional Certifications- Including PMP/Prince 2, Lean Six Sigma, MS Office Suite