Neptune Healthcare Ltd is looking for enthusiastic Health Records & Information Technology graduates to join our team as Front Office / Reception Interns.

You will be the first point of contact for our patients – managing registration, insurance guidance and pre-authorizations, and patient check-in/check-out.

This is a hands-on internship offering real front-office and health records exposure, with potential to grow into a permanent role based on performance.

REQUIREMENTS

• Diploma or Degree in Health Records & Information Technology (HRIT)
• Basic understanding of SHA and private insurance schemes.
• Computer literate, with working knowledge of HMIS and MS Office.
• Excellent communication, interpersonal and customer care skills.
• Well organized, keen on detail and able to multitask at a busy front desk.
• High level of confidentiality and professionalism when handling patient information.
• Ability to remain calm and courteous under pressure.
• A strong desire and WILLINGNESS TO LEARN and grow within a busy hospital front office.

KEY ROLES & RESPONSIBILITIES

PATIENT REGISTRATION & INSURANCE

• Register new and returning patients accurately in the hospital system.
• Guide patients on applicable insurance schemes (SHA, corporate and private covers).
• Verify member eligibility, benefits and co-payment requirements.
• Prepare and send pre-authorization requests for insurance claims.
• Follow up on pending pre-authorizations and communicate status to patients and clinicians.

FRONT DESK / CHECK-IN & CHECK-OUT

• Welcome and check in patients, directing them to the appropriate clinic or service point.
• Manage patient queues and appointment scheduling.
• Process patient check-out, billing handover and discharge documentation.
• Maintain and safeguard patient files and health records, ensuring confidentiality.
• Handle telephone and walk-in enquiries professionally.
• Escalate complex queries to the relevant department promptly.

WHAT WE OFFER

• Structured on-the-job mentorship in health records and front office operations.
• Opportunity to transition into a permanent role based on performance.
• Exposure to insurance and pre-authorization processes in a growing healthcare institution.
• Supportive and collaborative work environment.

• Register new and returning patients accurately in the hospital system.
• Guide patients on applicable insurance schemes (SHA, corporate and private covers).
• Verify member eligibility, benefits and co-payment requirements.
• Prepare and send pre-authorization requests for insurance claims.
• Follow up on pending pre-authorizations and communicate status to patients and clinicians.
• Welcome and check in patients, directing them to the appropriate clinic or service point.
• Manage patient queues and appointment scheduling.
• Process patient check-out, billing handover and discharge documentation.
• Maintain and safeguard patient files and health records, ensuring confidentiality.
• Handle telephone and walk-in enquiries professionally.
• Escalate complex queries to the relevant department promptly.

• Computer literate, with working knowledge of HMIS and MS Office.
• Excellent communication, interpersonal and customer care skills.
• Well organized, keen on detail and able to multitask at a busy front desk.
• High level of confidentiality and professionalism when handling patient information.
• Ability to remain calm and courteous under pressure.
• A strong desire and WILLINGNESS TO LEARN and grow within a busy hospital front office.

• Diploma or Degree in Health Records & Information Technology (HRIT)
• Basic understanding of SHA and private insurance schemes.