Role Objective

Our client, a hotel is seeking for a Housekeeping Supervisor in housekeeping to oversee the daily operations in the housekeeping department. The Housekeeping Supervisor will be responsible for coordinating and supervising housekeeping activities to ensure guest rooms and public areas meet the hotel’s hygiene, safety, and quality standards.

Core Duties and Responsibilities

• Supervise daily housekeeping operations to ensure rooms and public areas meet required cleanliness standards
• Prepare duty rosters and allocate daily tasks to the housekeeping team.
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
• Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
• Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
• Ensure staff follow health, safety, and hygiene procedures at all times.
• Maintaining the housekeeping equipment and ensure proper usage of the equipment’s.
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
• Maintain accurate records including room status reports and lost-and-found logs
• Perform any other reasonable duties assigned by management.

Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 2 - 3years’ housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.

Key Competencies

• Strong Leadership and Management skills
• Attentive to details
• Organizational skills
• Good Communication and interpersonal skills
• Ability to solve problems.
• Time Management skills
• High Integrity and professionalism.

• Supervise daily housekeeping operations to ensure rooms and public areas meet required cleanliness standards
• Prepare duty rosters and allocate daily tasks to the housekeeping team.
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
• Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
• Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
• Ensure staff follow health, safety, and hygiene procedures at all times.
• Maintaining the housekeeping equipment and ensure proper usage of the equipment’s.
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
• Maintain accurate records including room status reports and lost-and-found logs
• Perform any other reasonable duties assigned by management.

• Strong Leadership and Management skills
• Attentive to details
• Organizational skills
• Good Communication and interpersonal skills
• Ability to solve problems.
• Time Management skills
• High Integrity and professionalism.

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 2 - 3years’ housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.