ASAI operates in five countries in East Africa: Tanzania, Uganda, Kenya, Rwanda and Zambia. We began operations in Kenya and Uganda in 2013, followed by Tanzania in 2014 and Rwanda in 2016. This segment is currently our smallest by both number of clients and size of loan portfolio.

We are in the midst of a strategic and digital transformation program, modernizing our systems, data infrastructure, and ways of working to build the next generation of inclusive financial services. Our renewed leadership team is driving this change with a clear focus on growth, professionalism, and disciplined execution.

ASA International combines the social impact of microfinance with the governance, technology, and ambition of a listed commercial bank. We are building a culture that values innovation, accountability, and excellence, attracting leaders who want to shape a modern, scalable, and data-driven financial institution.

JOB PURPOSE

The Human Resource Officer (HRO) will support the Human Resources Department in the implementation of HR strategies, policies, and day-to-day HR operations. The role will ensure efficient delivery of HR services including recruitment, employee relations, performance management, HRMIS administration, training coordination, compliance, and HR reporting.

The HRO will play a critical role in supporting workforce management, ensuring that HR practices support operational efficiency, regulatory compliance, and employee engagement across branches.

Responsibilities or duties

Key Responsibilities

Recruitment and Talent Acquisition

• Coordinate the end-to-end recruitment process including job advertisements, shortlisting, interview scheduling, and candidate communication.
• Support the onboarding process including preparation of appointment letters, contracts, and orientation programs.
• Maintain recruitment databases and ensure proper documentation of hiring processes.
• Work with branch managers and departmental heads to identify staffing needs.
• Support workforce planning initiatives to ensure adequate staffing across branches.

HR Administration and HRMIS Management

• Maintain accurate employee records both in physical files and within the Human Resource Management Information System (HRMIS).
• Ensure timely updates of employee information including transfers, promotions, disciplinary actions, and exits.
• Generate HR reports from the HRMIS for management decision-making.
• Monitor attendance, leave records, and staff movement through the HR system.
• Ensure confidentiality and integrity of employee data in compliance with applicable laws.

Employee Relations and Staff Welfare

• Support the resolution of employee relations matters including grievances, disciplinary processes, and workplace conflicts.
• Assist in conducting disciplinary hearings and documentation of proceedings.
• Promote positive employee engagement initiatives to improve morale and productivity.
• Provide guidance to employees on HR policies, procedures, and benefits.
• Support welfare initiatives and employee support programs.

Performance Management

• Assist in the coordination and implementation of the company’s performance management system.
• Support departments in setting and reviewing performance objectives.
• Monitor performance appraisal timelines and ensure timely completion of reviews.
• Compile performance reports for management review.
• Support initiatives aimed at improving employee productivity and performance.

Training and Development

• Coordinate employee training programs, workshops, and professional development initiatives.
• Coordination all training logistics
• Conduct training needs assessments in collaboration with department heads.
• Maintain training records and evaluate training effectiveness.
• Support employee career development initiatives and succession planning.

HR Compliance and Policy Implementation

• Ensure compliance with Kenyan labour laws and employment regulations.
• Coordinate and participate in disciplinary processes while ensuring compliance with employment laws and organizational policies.
• Support the implementation of HR policies and procedures across all branches.
• Assist in updating HR policies to align with organizational objectives and legal requirements.
• Ensure proper documentation of HR activities including disciplinary cases and employee contracts.
• Support audits and compliance reviews related to HR processes.

Payroll and Benefits Administration

• Support payroll preparation by ensuring accurate employee data, attendance records, and leave records.
• Assist in administration of employee benefits including statutory deductions, insurance, and employee welfare programs.
• Coordinate with the finance department to ensure payroll accuracy and compliance.

Staff Transfers and Branch HR Support

• Facilitate staff transfers between branches in line with company policies.
• Provide HR operational support to branch managers on HR matters.
• Monitor staff movements and deployment to ensure optimal operational efficiency.
• Assist in implementation of HR policies within branch networks.

HR Reporting and Analytics

• Prepare monthly HR reports including:
  • Staff headcount
  • Staff turnover
  • Recruitment status
  • Training reports
  • Disciplinary cases
• Provide HR data analysis to support strategic decision-making.

Qualifications or requirements

Academic Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field.
• Higher Diploma in Human Resource Management will be an added advantage.

Professional Experience

• Membership with the Institute of Human Resource Management (IHRM).
• CHRP (Certified Human Resource Professional) qualification is an added advantage.

Experience needed

• Minimum 3–5 years’ experience in Human Resource Management, preferably within the microfinance or financial services industry.
• Experience supporting HR operations across multiple branches is desirable.

Technical Competencies

• Strong knowledge of Kenyan labour laws and HR best practices
• Proficiency in Human Resource Management Information Systems (HRMIS)
• Excellent interpersonal and communication skills
• Strong organizational and administrative skills
• Ability to handle confidential information with discretion
• Strong problem-solving and conflict resolution skills
• Good report writing and analytical skills
• High attention to detail
• Ability to work in a fast-paced operational environment

Any other provided details

Working Conditions

Head Office with regular travel to branches

Salary Budget

Competitive salary plus allowance including Medical Cove and Pension among others.

• Coordinate the end-to-end recruitment process including job advertisements, shortlisting, interview scheduling, and candidate communication.
• Support the onboarding process including preparation of appointment letters, contracts, and orientation programs.
• Maintain recruitment databases and ensure proper documentation of hiring processes.
• Work with branch managers and departmental heads to identify staffing needs.
• Support workforce planning initiatives to ensure adequate staffing across branches.
• Maintain accurate employee records both in physical files and within the Human Resource Management Information System (HRMIS).
• Ensure timely updates of employee information including transfers, promotions, disciplinary actions, and exits.
• Generate HR reports from the HRMIS for management decision-making.
• Monitor attendance, leave records, and staff movement through the HR system.
• Ensure confidentiality and integrity of employee data in compliance with applicable laws.
• Support the resolution of employee relations matters including grievances, disciplinary processes, and workplace conflicts.
• Assist in conducting disciplinary hearings and documentation of proceedings.
• Promote positive employee engagement initiatives to improve morale and productivity.
• Provide guidance to employees on HR policies, procedures, and benefits.
• Support welfare initiatives and employee support programs.
• Assist in the coordination and implementation of the company’s performance management system.
• Support departments in setting and reviewing performance objectives.
• Monitor performance appraisal timelines and ensure timely completion of reviews.
• Compile performance reports for management review.
• Support initiatives aimed at improving employee productivity and performance.
• Coordinate employee training programs, workshops, and professional development initiatives.
• Coordination all training logistics
• Conduct training needs assessments in collaboration with department heads.
• Maintain training records and evaluate training effectiveness.
• Support employee career development initiatives and succession planning.
• Ensure compliance with Kenyan labour laws and employment regulations.
• Coordinate and participate in disciplinary processes while ensuring compliance with employment laws and organizational policies.
• Support the implementation of HR policies and procedures across all branches.
• Assist in updating HR policies to align with organizational objectives and legal requirements.
• Ensure proper documentation of HR activities including disciplinary cases and employee contracts.
• Support audits and compliance reviews related to HR processes.
• Support payroll preparation by ensuring accurate employee data, attendance records, and leave records.
• Assist in administration of employee benefits including statutory deductions, insurance, and employee welfare programs.
• Coordinate with the finance department to ensure payroll accuracy and compliance.
• Facilitate staff transfers between branches in line with company policies.
• Provide HR operational support to branch managers on HR matters.
• Monitor staff movements and deployment to ensure optimal operational efficiency.
• Assist in implementation of HR policies within branch networks.
• Prepare monthly HR reports including: Staff headcount, Staff turnover, Recruitment status, Training reports, Disciplinary cases
• Provide HR data analysis to support strategic decision-making.

• Strong knowledge of Kenyan labour laws and HR best practices
• Proficiency in Human Resource Management Information Systems (HRMIS)
• Excellent interpersonal and communication skills
• Strong organizational and administrative skills
• Ability to handle confidential information with discretion
• Strong problem-solving and conflict resolution skills
• Good report writing and analytical skills
• High attention to detail
• Ability to work in a fast-paced operational environment

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field.
• Higher Diploma in Human Resource Management will be an added advantage.
• Membership with the Institute of Human Resource Management (IHRM).
• CHRP (Certified Human Resource Professional) qualification is an added advantage.