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Vacancy title:
Information Technology Help Desk Technician
[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT, Customer Service]
Jobs at:
Solvo Global
Deadline of this Job:
Thursday, May 28 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Saturday, May 23 2026, Base Salary: Not Disclosed
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JOB DETAILS:
We're hiring a Tier 1 IT Helpdesk / MSP Support Agent #Kenya
At Solvo Global, we're looking for someone with 1–2 years of experience in IT Support / Helpdesk / MSP / HSIA.
? Nairobi, Kenya
? On-site
?️ English C1
? Key Requirements:
- Experience in IT Support / Helpdesk / MSP environments
- Knowledge of Windows and macOS
- Basic networking knowledge (IP, DNS, DHCP, Wi-Fi)
- Experience with Active Directory and user management
- Experience using ticketing systems (ServiceNow, Zendesk, ConnectWise)
? Nice to have:
- Certifications like CompTIA A+, Network+, ITIL or Microsoft Fundamentals
- Experience with Microsoft 365, RMM tools or cybersecurity basics
Work Hours: 8
Experience in Months: 12
Level of Education: professional certificate
Job application procedure
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