Information Technology Intern
2025-05-19T19:09:29+00:00
Save the Children
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https://www.savethechildren.net/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Nonprofit, and NGO
Computer & IT
2025-05-26T17:00:00+00:00
Kenya
8
The Role
We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.
Responsibilities
- Technology Innovation (10%)
- Collaborate with staff to identify needs for new or improved IT systems.
- Document existing and new systems clearly and efficiently.
- Assist with implementing and troubleshooting IT innovations.
- End User / Technical Support (60%)
- Provide daily IT support to staff on computers, applications, and IT systems.
- Develop training materials and conduct training sessions on hardware and software usage.
- Troubleshoot and resolve technical issues via email, phone, and other communication methods.
- Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
- Support IT security and data protection training.
- Assist with deployment of new systems and applications within the Nairobi office.
- IT Helpdesk (30%)
- Utilize the internal IT incident reporting system to log and manage support requests.
- Document issues raised and actions taken for resolution.
- Escalate major hardware, software, or equipment problems to vendors or technicians.
- Ensure timely resolution of support tickets within established KPIs.
Qualifications & Experience
- Minimum Advanced Diploma or Degree in Information Technology or a related field.
- Familiarity with User Experience (UX) Research & Design and Design Thinking Process (a plus).
- Passionate about Business Process Automation, Analytics, and/or innovation.
- Experience with one or more general-purpose programming languages.
- Basic knowledge of visualization tools like Power BI (a plus).
- Familiarity with Microsoft Platforms (SharePoint, Power Apps).
- Basic understanding of System Administration and Networking.
Technology Innovation (10%) Collaborate with staff to identify needs for new or improved IT systems. Document existing and new systems clearly and efficiently. Assist with implementing and troubleshooting IT innovations. End User / Technical Support (60%) Provide daily IT support to staff on computers, applications, and IT systems. Develop training materials and conduct training sessions on hardware and software usage. Troubleshoot and resolve technical issues via email, phone, and other communication methods. Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment. Support IT security and data protection training. Assist with deployment of new systems and applications within the Nairobi office. IT Helpdesk (30%) Utilize the internal IT incident reporting system to log and manage support requests. Document issues raised and actions taken for resolution. Escalate major hardware, software, or equipment problems to vendors or technicians. Ensure timely resolution of support tickets within established KPIs.
Minimum Advanced Diploma or Degree in Information Technology or a related field. Familiarity with User Experience (UX) Research & Design and Design Thinking Process (a plus). Passionate about Business Process Automation, Analytics, and/or innovation. Experience with one or more general-purpose programming languages. Basic knowledge of visualization tools like Power BI (a plus). Familiarity with Microsoft Platforms (SharePoint, Power Apps). Basic understanding of System Administration and Networking.
No Requirements
JOB-682b81e9bbe0b
Vacancy title:
Information Technology Intern
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
Save the Children
Deadline of this Job:
Monday, May 26 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Monday, May 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Role
We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.
Responsibilities
- Technology Innovation (10%)
- Collaborate with staff to identify needs for new or improved IT systems.
- Document existing and new systems clearly and efficiently.
- Assist with implementing and troubleshooting IT innovations.
- End User / Technical Support (60%)
- Provide daily IT support to staff on computers, applications, and IT systems.
- Develop training materials and conduct training sessions on hardware and software usage.
- Troubleshoot and resolve technical issues via email, phone, and other communication methods.
- Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
- Support IT security and data protection training.
- Assist with deployment of new systems and applications within the Nairobi office.
- IT Helpdesk (30%)
- Utilize the internal IT incident reporting system to log and manage support requests.
- Document issues raised and actions taken for resolution.
- Escalate major hardware, software, or equipment problems to vendors or technicians.
- Ensure timely resolution of support tickets within established KPIs.
Qualifications & Experience
- Minimum Advanced Diploma or Degree in Information Technology or a related field.
- Familiarity with User Experience (UX) Research & Design and Design Thinking Process (a plus).
- Passionate about Business Process Automation, Analytics, and/or innovation.
- Experience with one or more general-purpose programming languages.
- Basic knowledge of visualization tools like Power BI (a plus).
- Familiarity with Microsoft Platforms (SharePoint, Power Apps).
- Basic understanding of System Administration and Networking.
Work Hours: 8
Experience: No Requirements
Level of Education: associate degree
Job application procedure
Interested and qualified? click here to apply
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