We’re looking for an Inside Sales Specialist to join our team, managing identified opportunities in the Services business within a specific area of expertise (food applications or a service category). You’ll interact with customers to understand their needs and present tailored solutions.

The position is based in Nairobi, Kenya You will be travelling approximately 15% of your time.

What you will do

• Partner with customers to understand their needs and translate them into solutions, act as a trusted point of contact.
• Depending on business needs, you may be assigned responsibility for one or more customer accounts.
  Manage opportunities end-to-end: understand customer needs, shape the solution, prepare quotes, and present proposals using a value-based selling approach.
• Partner with Sales Managers to negotiate and close deals.
  Turn identified customer needs into new leads and opportunities; cross-sell and up-sell relevant products and services.
• Proactively identify and qualify new leads within your area of responsibility.
  Support marketing by delivering customer presentations, workshops, and webinars to build interest in specific categories or customer segments.
• Help create, execute, and follow up sales objectives in account plans together with the Services Key Account Manager (KAM).
• Support Services product deployment plans together with Portfolio Management.
• Share customer and market insights internally: identify portfolio gaps/opportunities and coordinate with Product Managers, Sales Support, and Portfolio Management.
• Collaborate with external suppliers, in some cases, act as the market contact for a specific supplier.
• Keep customer documentation complete, accurate, and up to date (customer files).

We believe you have

• Minimum 3 years’ experience in technical sales, process engineering or project management.
• Degree in engineering, with practical experience in food industry processing engineering.
• Good command of sales principles combined with strong commercial acumen.
• Language skills: fluent in English, … will be highly valued.
• Proven customer-facing experience.
• Ability to manage diverse stakeholders and resolve cross-functional challenges by fostering collaboration, aligning objectives, and driving strategic outcomes across departments.
• Willingness to travel around 15% of the time.

• Partner with customers to understand their needs and translate them into solutions, act as a trusted point of contact.
• Depending on business needs, you may be assigned responsibility for one or more customer accounts.
• Manage opportunities end-to-end: understand customer needs, shape the solution, prepare quotes, and present proposals using a value-based selling approach.
• Partner with Sales Managers to negotiate and close deals.
• Turn identified customer needs into new leads and opportunities; cross-sell and up-sell relevant products and services.
• Proactively identify and qualify new leads within your area of responsibility.
• Support marketing by delivering customer presentations, workshops, and webinars to build interest in specific categories or customer segments.
• Help create, execute, and follow up sales objectives in account plans together with the Services Key Account Manager (KAM).
• Support Services product deployment plans together with Portfolio Management.
• Share customer and market insights internally: identify portfolio gaps/opportunities and coordinate with Product Managers, Sales Support, and Portfolio Management.
• Collaborate with external suppliers, in some cases, act as the market contact for a specific supplier.
• Keep customer documentation complete, accurate, and up to date (customer files).

• Sales principles
• Commercial acumen
• Customer-facing experience
• Stakeholder management
• Collaboration
• Problem-solving
• English fluency

• Degree in engineering
• Practical experience in food industry processing engineering