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Vacancy title:
Luxury Travel Concierge
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]
Jobs at:
FlyFlat
Deadline of this Job:
Friday, September 5 2025
Duty Station:
kenya | Nairobi | Kenya
Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Responsibilities:
Client Engagement & Luxury Travel Support
- Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals.
- Provide white-glove customer service tailored to VIP travelers.
- Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences.
- Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation.
Operations & Collaboration
- Work closely with Concierge I team members and Sabre agents to fulfill client requests.
- Maintain and optimize affiliate relationships and balances.
- Process billing, credit card payments, authorizations, and refunds.
- Collaborate with the accounting team on end-of-month billing and reporting.
Process Improvement & Brand Development
- Enhance customer service workflows, ensuring a consistently exceptional client experience.
- Improve internal process documentation and training materials to streamline operations.
- Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.
Qualifications
- Passion for international travel and luxury experiences.
- 2+ years of experience directly dealing with customers via email, SMS, and chat apps.
- Strong customer service and communication skills, with an ability to manage VIP clients.
- Highly responsive to emails, WhatsApp, and Telegram messages.
- Ability to work independently and handle high-pressure situations.
- Strong analytical ability, attention to detail, and proficiency with analytical tools.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to FlyFlat on job-boards.eu.greenhouse.io to apply
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