Responsibilities

IT Strategy & Enterprise Architecture

• Define and own Peach’s enterprise IT strategy and roadmap, aligned to business growth, operational complexity, and scalability needs.
• Design a coherent enterprise architecture that rationalizes and integrates existing tools (e.g. CRM, diallers, productivity suites, internal apps, cloud services).
• Collaborate with Product leadership to clearly delineate responsibilities between Product-built systems and enterprise IT systems, ensuring smooth handover, administration, and lifecycle management.
• Regularly review the relevance, cost, and effectiveness of IT tools, recommending consolidation, upgrades, or decommissioning where appropriate.

Infrastructure, Networks & Reliability

• Own end-to-end responsibility for IT infrastructure uptime and reliability, including internet connectivity across all sites, networks, and remote access.
• Lead the redesign and optimization of multi-site internet and network architecture to minimize downtime and performance degradation.
• Oversee hardware provisioning and lifecycle management for laptops, monitors, peripherals, and other IT assets.
• Ensure CCTV systems, network devices, and on-premise infrastructure are consistently monitored, maintained, and secured.

Systems Administration & Optimization

• Provide strategic oversight and governance for all off-the-shelf enterprise systems, including diallers, CRM, productivity tools, workflow platforms, and data storage solutions.
• Ensure systems are properly configured, adopted, documented, and optimized to support business processes.
• Reduce dependency on manual workarounds and uncontrolled spreadsheets by improving system usage, integrations, and data discipline.
• Partner with functional teams to ensure systems meet operational needs without over-customization.

Automation & Process Enablement

• Identify high-impact opportunities for automation in conjunction with Product leadership across operations, sales, CX, marketing, fleet, inspection, finance, people & culture, and reporting.
• Lead the design and implementation of agreed upon IT automation solutions that reduce manual effort, errors, and cycle times.
• Leverage low-code/no-code platforms, integrations, and workflow tools responsibly to drive efficiency at scale.
• Measure and communicate the impact of automation initiatives on productivity and performance.

Security, Risk & Data Management

• Own enterprise IT security posture, including access controls, data storage, firewall management, backups, and incident response.
• Ensure compliance with data protection, cybersecurity, and internal IT policies.
• Work with vendors and partners to manage cloud infrastructure, storage, and security services.
• Proactively identify and mitigate technology-related risks as the business scales.

Team Leadership & Capability Building

• Provide strategic leadership to the IT function, including mentoring and upskilling.
• Define clear roles, responsibilities, and escalation paths within the IT team.
• Build capability in systems thinking, service delivery, documentation, and problem-solving.
• Establish performance standards, service-level expectations, and accountability across IT support and infrastructure teams.

Stakeholder Partnership & Governance

• Act as a trusted technology partner to business leaders, translating operational challenges into scalable IT solutions.
• Work closely with Product to ensure internally built systems are deployable, supportable, and well-governed post-launch.
• Establish governance for system requests, prioritization, vendor engagement, and change management.
• Communicate clearly on risks, trade-offs, timelines, and dependencies.

Qualifications

Must-Have Qualifications

Skills, Knowledge and Expertise

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 6+ years’ experience in IT infrastructure, enterprise systems, or technology operations, with at least 3 years in a management role.
• Proven experience stabilizing and scaling multi-site, tool-heavy environments.
• Strong background in systems integration, infrastructure reliability, and IT governance.

Nice-to-Have Qualifications

• Experience in high-growth or multi-location businesses.
• Exposure to automation platforms, low-code tools, or workflow orchestration.
• Experience working alongside product or engineering teams.
• Experience in implementation of data privacy compliance (GDPR, ODPC, SOC 2)

Other Job Details

Competencies

• Enterprise and systems thinking
• Infrastructure and reliability management
• Automation and process optimization
• Vendor and stakeholder management
• People leadership and coaching
• Risk awareness and security discipline

Attitudes & Behaviors

• Embodies Peach Cars’ core values of Challenge, Respect, and Ownership
• Proactive, structured, and calm under pressure
• Strong bias toward simplification and scalability
• Comfortable challenging legacy setups and driving change
• Service-oriented while maintaining strong governance

• Define and own Peach’s enterprise IT strategy and roadmap, aligned to business growth, operational complexity, and scalability needs.
• Design a coherent enterprise architecture that rationalizes and integrates existing tools (e.g. CRM, diallers, productivity suites, internal apps, cloud services).
• Collaborate with Product leadership to clearly delineate responsibilities between Product-built systems and enterprise IT systems, ensuring smooth handover, administration, and lifecycle management.
• Regularly review the relevance, cost, and effectiveness of IT tools, recommending consolidation, upgrades, or decommissioning where appropriate.
• Own end-to-end responsibility for IT infrastructure uptime and reliability, including internet connectivity across all sites, networks, and remote access.
• Lead the redesign and optimization of multi-site internet and network architecture to minimize downtime and performance degradation.
• Oversee hardware provisioning and lifecycle management for laptops, monitors, peripherals, and other IT assets.
• Ensure CCTV systems, network devices, and on-premise infrastructure are consistently monitored, maintained, and secured.
• Provide strategic oversight and governance for all off-the-shelf enterprise systems, including diallers, CRM, productivity tools, workflow platforms, and data storage solutions.
• Ensure systems are properly configured, adopted, documented, and optimized to support business processes.
• Reduce dependency on manual workarounds and uncontrolled spreadsheets by improving system usage, integrations, and data discipline.
• Partner with functional teams to ensure systems meet operational needs without over-customization.
• Identify high-impact opportunities for automation in conjunction with Product leadership across operations, sales, CX, marketing, fleet, inspection, finance, people & culture, and reporting.
• Lead the design and implementation of agreed upon IT automation solutions that reduce manual effort, errors, and cycle times.
• Leverage low-code/no-code platforms, integrations, and workflow tools responsibly to drive efficiency at scale.
• Measure and communicate the impact of automation initiatives on productivity and performance.
• Own enterprise IT security posture, including access controls, data storage, firewall management, backups, and incident response.
• Ensure compliance with data protection, cybersecurity, and internal IT policies.
• Work with vendors and partners to manage cloud infrastructure, storage, and security services.
• Proactively identify and mitigate technology-related risks as the business scales.
• Provide strategic leadership to the IT function, including mentoring and upskilling.
• Define clear roles, responsibilities, and escalation paths within the IT team.
• Build capability in systems thinking, service delivery, documentation, and problem-solving.
• Establish performance standards, service-level expectations, and accountability across IT support and infrastructure teams.
• Act as a trusted technology partner to business leaders, translating operational challenges into scalable IT solutions.
• Work closely with Product to ensure internally built systems are deployable, supportable, and well-governed post-launch.
• Establish governance for system requests, prioritization, vendor engagement, and change management.
• Communicate clearly on risks, trade-offs, timelines, and dependencies.

• Enterprise and systems thinking
• Infrastructure and reliability management
• Automation and process optimization
• Vendor and stakeholder management
• People leadership and coaching
• Risk awareness and security discipline

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• Proven experience stabilizing and scaling multi-site, tool-heavy environments.
• Strong background in systems integration, infrastructure reliability, and IT governance.
• Experience in high-growth or multi-location businesses.
• Exposure to automation platforms, low-code tools, or workflow orchestration.
• Experience working alongside product or engineering teams.
• Experience in implementation of data privacy compliance (GDPR, ODPC, SOC 2)