Background

Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado County. Founded and managed by doctors, our purpose is to provide high quality healthcare with integrity and compassion to families in Kitengela and neighboring Kajiado, Machakos and Nairobi.

Role Summary

Provide high quality health and wellness services to all patients and their families through provision of evidence based clinical care and through continuous improvement in quality, patient safety and customer experience.

Duties and Responsibilities

• Conduct comprehensive medical evaluations for diagnosing and treating patients and provide treatment aligned with evidence-based medical practices and the clinical guidelines and protocols adopted by the hospital.
• Collaborate with medical and nursing team members to develop patients' treatment plans, ensuring appropriate and timely consultation with specialists and referrals to them for continuity of care and optimal health outcomes.
• Discuss all planned medical care with the patient and their registered next of kin and provide daily updates of the patients progress.
• Provide preventive and promotive wellness services to all patients and their families by educating and counselling them.
• Manage inpatient care through timely ward rounds and patient reviews in consultation and collaboration with the medical team and specialists within our panel.
• Perform medical and surgical procedures as per training and skill.
• Document all aspects of patient care and maintain accurate and complete medical records.
• Ensure that all patient data and information is handled with confidentiality.
• Ensure excellent customer experience through high-quality clinical care and effective communication, positively receiving feedback, effectively resolving complaints and escalating unresolved complaints/concerns as necessary.
• Participate in continuous quality and patient safety improvement (CQI) initiatives and programs including incident reporting, root cause analysis etc.
• Participate in CME, IPC, work improvement and other staff meetings when required.
• Participate in health talks, outreach, wellness, and other business development activities when required.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Competencies Required

• Excellent clinical acumen.
• Excellent customer experience and customer service skills, empathetic.
• Effective communication skills - listening, oral and written.
• Excellent interpersonal skills, fostering teamwork.
• Highly ethical, has integrity, and upholds confidentiality.
• Attention to detail.
• Highly organized, reliable and shows initiative.
• Results-oriented with an ability to follow through on assigned tasks and deadlines.
• Strong problem solving, conflict resolution and crisis management skills.
• Strong analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

Requirements

• Bachelors’ Degree in Medicine and Surgery (MBChB) from a recognized institution.
• At least two (2) years of active post-internship clinical experience in both outpatient and inpatient settings at a busy hospital, with at least one (1) year experience in inpatient practice.
• Private hospital experience is an added advantage.
• Registered by the Kenya Medical Practitioners and Dentists Board.
• Valid practicing license.
• Valid Professional Indemnity insurance cover.
• Current certification in BLS, ACLS and ATLS from a recognized institution.

• Conduct comprehensive medical evaluations for diagnosing and treating patients and provide treatment aligned with evidence-based medical practices and the clinical guidelines and protocols adopted by the hospital.
• Collaborate with medical and nursing team members to develop patients' treatment plans, ensuring appropriate and timely consultation with specialists and referrals to them for continuity of care and optimal health outcomes.
• Discuss all planned medical care with the patient and their registered next of kin and provide daily updates of the patients progress.
• Provide preventive and promotive wellness services to all patients and their families by educating and counselling them.
• Manage inpatient care through timely ward rounds and patient reviews in consultation and collaboration with the medical team and specialists within our panel.
• Perform medical and surgical procedures as per training and skill.
• Document all aspects of patient care and maintain accurate and complete medical records.
• Ensure that all patient data and information is handled with confidentiality.
• Ensure excellent customer experience through high-quality clinical care and effective communication, positively receiving feedback, effectively resolving complaints and escalating unresolved complaints/concerns as necessary.
• Participate in continuous quality and patient safety improvement (CQI) initiatives and programs including incident reporting, root cause analysis etc.
• Participate in CME, IPC, work improvement and other staff meetings when required.
• Participate in health talks, outreach, wellness, and other business development activities when required.
• Any other duty as assigned by your immediate supervisor in line with the job description.

• Excellent clinical acumen.
• Excellent customer experience and customer service skills, empathetic.
• Effective communication skills - listening, oral and written.
• Excellent interpersonal skills, fostering teamwork.
• Highly ethical, has integrity, and upholds confidentiality.
• Attention to detail.
• Highly organized, reliable and shows initiative.
• Results-oriented with an ability to follow through on assigned tasks and deadlines.
• Strong problem solving, conflict resolution and crisis management skills.
• Strong analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

• Bachelors’ Degree in Medicine and Surgery (MBChB) from a recognized institution.
• At least two (2) years of active post-internship clinical experience in both outpatient and inpatient settings at a busy hospital, with at least one (1) year experience in inpatient practice.
• Private hospital experience is an added advantage.
• Registered by the Kenya Medical Practitioners and Dentists Board.
• Valid practicing license.
• Valid Professional Indemnity insurance cover.
• Current certification in BLS, ACLS and ATLS from a recognized institution.