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Vacancy title:
Mobile Loan Collection Officer
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance]
Jobs at:
Family Bank Ltd
Deadline of this Job:
Friday, May 16 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, May 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
- To ensure the effective and timely recovery of loans by engaging clients directly in the field, negotiating repayment solutions, and minimizing non-performing loans (NPLs), in line with Family Bank's credit policy and customer service standards.
Key Responsibilities:
- Negotiate for repayment with Mobile Loan debtors during Collection process through Tele-calling.
- Keep call-logs of client responses, promises, follow-ups and case-closure reports
- Monitor arrangements for payments from debtors.
- Demand and enforce repayment of the bad debts.
- Prepare, submit detailed and accurate reports from recovery assignments and make actionable business
- oriented recommendations to management.
- Identify appropriate alternatives and make innovative initiatives to improve work efficiency
- Managing effective relationships with internal and external customers.
- Ensure effective communication to internal and external customers in writing (correspondence) on phone or in person
- Updating collections and recoveries manager on the progress of collection
- Ensure full compliance on Credit Policy and Procedures
- Response to queries relating to collections of mobile loans
- Ensuring compliance with regulations and the Bank's policies and procedures
- Any other official duties that may be allocated from time to time by management.
The Person:
- The ideal candidate must possess the following:
Qualifications
- Holds a bachelor’s degree in business, Accounts, Finance or related field.
- Professional Credit or Debt recovery qualifications a plus.
- Have a minimum of one (1) year practical experience with proven result-oriented track record in recoveries.
- Experience in banking & legal/Credit background is a plus.
- Honest and with high integrity
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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