Network Operations Center (NOC) Lead
2025-05-15T12:21:51+00:00
Airtel
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8157/logo/airtel.jpeg
https://www.airtelkenya.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Telecommunications
Computer & IT
2025-05-29T17:00:00+00:00
Kenya
8
Network Operations Center (NOC) Lead
Job Purpose
- The successful role holder will be responsible for Controlling, Managing and Supporting day-to-day network operations to ensure that the glass ball of customer experience does not fall 24/7/365, while delivering Operational excellence and +1 Network Experience.
Key Accountabilities
Day-to-day management of all Network Operations & Maintenance of Strategic Partners (SPs) to deliver optimal availability and Perpetual quality (Customer)
- End-to end operational management of the entire base station system and Transmission domain.
- Network uptime and availability, build & drive improvement plans.
- MTTR drive and improvement.
- Lead and manage OpCo teams, providing guidance, training and coaching to ensure effective incident management and problem resolutions
- Periodic audit of all technology domains. Spares management to ensure availability of both critical and non-critical spares.
- Service Provider Service Level Agreement management for all OpCos.
- Preventive Maintenance Schedule /Review/Support
- Incidence management/Problem Management/Change Management recommendation follow up.
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery.
- Ensure all OPCOs Requirements and deliverables of Operations and Maintenance are met.
NOC Assurance
- Network Performance Monitoring such as uptime to identify potential issues.
- Incident Management, Lead the team to resolve network incident and outages, ensure timely and effective restoration of services and drive mitigation plans.
- Problem Management, identify and resolve underlying problems that cause network incidents, implement corrective actions to prevent future occurrences.
- Assurance and compliance, ensure compliance with regulatory requirements, industry standards and internal policies, providing assurance on network performance.
- Communication, communicate effectively with stakeholders, including partners, peers, senior management on network performance, incidents and outages.
- Process improvements continuously review and improve NOC processes, procedures and tools to ensure efficient and effective Network operations.
Drive-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP (Process Management)
- Create and Ensure adherence to Governance Model.
- Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
- Ensure compliance with applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
- Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Regulatory Compliance
- Ensure that all activities of Operations and Maintenance in the Airtel OPCOs adhere to corresponding regulatory requirements in daily operations.
Partner Management & Governance (Active/Passive)
- Ensure all processes for effective management & governance of Partners.
- Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Validate & drive the annual operating plans OPEX (AOPs) for all the active and passive network systems
- Direct Annual Operating Plan compilation for Airtel all 14 OPCOs Networks
- Direct achievement of Annual Operating Plan targets and all group Operating Expenditure saving initiatives to ensure optimization of all network investments
- Ensure Key focus on recurring Operating Expenditure. Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition.
Educational Qualifications & Functional / Technical Skills
- Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (master’s degree in engineering a plus)
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills
Relevant Experience (Type of experience and minimum number of years)
- 10-12 years of varied experience in operation and maintenance in the Telecom industry
- 5-8 years managerial experience in a GSM/mobile company
- With at least 3 years senior management experience in an area of network operations
End-to end operational management of the entire base station system and Transmission domain.
Network uptime and availability, build & drive improvement plans.
MTTR drive and improvement.
Lead and manage OpCo teams, providing guidance, training and coaching to ensure effective incident management and problem resolutions
Periodic audit of all technology domains. Spares management to ensure availability of both critical and non-critical spares.
Service Provider Service Level Agreement management for all OpCos.
Preventive Maintenance Schedule /Review/Support
Incidence management/Problem Management/Change Management recommendation follow up.
Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery.
Ensure all OPCOs Requirements and deliverables of Operations and Maintenance are met.
NOC Assurance
Network Performance Monitoring such as uptime to identify potential issues.
Incident Management, Lead the team to resolve network incident and outages, ensure timely and effective restoration of services and drive mitigation plans.
Problem Management, identify and resolve underlying problems that cause network incidents, implement corrective actions to prevent future occurrences.
Assurance and compliance, ensure compliance with regulatory requirements, industry standards and internal policies, providing assurance on network performance.
Communication, communicate effectively with stakeholders, including partners, peers, senior management on network performance, incidents and outages.
Process improvements continuously review and improve NOC processes, procedures and tools to ensure efficient and effective Network operations.
Drive-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP (Process Management)
Create and Ensure adherence to Governance Model.
Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
Ensure compliance with applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Regulatory Compliance
Ensure that all activities of Operations and Maintenance in the Airtel OPCOs adhere to corresponding regulatory requirements in daily operations.
Partner Management & Governance (Active/Passive)
Ensure all processes for effective management & governance of Partners.
Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Validate & drive the annual operating plans OPEX (AOPs) for all the active and passive network systems
Direct Annual Operating Plan compilation for Airtel all 14 OPCOs Networks
Direct achievement of Annual Operating Plan targets and all group Operating Expenditure saving initiatives to ensure optimization of all network investments
Ensure Key focus on recurring Operating Expenditure. Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition.
Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (master’s degree in engineering a plus)
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
JOB-6825dc5ff29b6
Vacancy title:
Network Operations Center (NOC) Lead
[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]
Jobs at:
Airtel
Deadline of this Job:
Thursday, May 29 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, May 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Network Operations Center (NOC) Lead
Job Purpose
- The successful role holder will be responsible for Controlling, Managing and Supporting day-to-day network operations to ensure that the glass ball of customer experience does not fall 24/7/365, while delivering Operational excellence and +1 Network Experience.
Key Accountabilities
Day-to-day management of all Network Operations & Maintenance of Strategic Partners (SPs) to deliver optimal availability and Perpetual quality (Customer)
- End-to end operational management of the entire base station system and Transmission domain.
- Network uptime and availability, build & drive improvement plans.
- MTTR drive and improvement.
- Lead and manage OpCo teams, providing guidance, training and coaching to ensure effective incident management and problem resolutions
- Periodic audit of all technology domains. Spares management to ensure availability of both critical and non-critical spares.
- Service Provider Service Level Agreement management for all OpCos.
- Preventive Maintenance Schedule /Review/Support
- Incidence management/Problem Management/Change Management recommendation follow up.
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery.
- Ensure all OPCOs Requirements and deliverables of Operations and Maintenance are met.
NOC Assurance
- Network Performance Monitoring such as uptime to identify potential issues.
- Incident Management, Lead the team to resolve network incident and outages, ensure timely and effective restoration of services and drive mitigation plans.
- Problem Management, identify and resolve underlying problems that cause network incidents, implement corrective actions to prevent future occurrences.
- Assurance and compliance, ensure compliance with regulatory requirements, industry standards and internal policies, providing assurance on network performance.
- Communication, communicate effectively with stakeholders, including partners, peers, senior management on network performance, incidents and outages.
- Process improvements continuously review and improve NOC processes, procedures and tools to ensure efficient and effective Network operations.
Drive-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP (Process Management)
- Create and Ensure adherence to Governance Model.
- Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
- Ensure compliance with applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
- Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Regulatory Compliance
- Ensure that all activities of Operations and Maintenance in the Airtel OPCOs adhere to corresponding regulatory requirements in daily operations.
Partner Management & Governance (Active/Passive)
- Ensure all processes for effective management & governance of Partners.
- Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Validate & drive the annual operating plans OPEX (AOPs) for all the active and passive network systems
- Direct Annual Operating Plan compilation for Airtel all 14 OPCOs Networks
- Direct achievement of Annual Operating Plan targets and all group Operating Expenditure saving initiatives to ensure optimization of all network investments
- Ensure Key focus on recurring Operating Expenditure. Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition.
Educational Qualifications & Functional / Technical Skills
- Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (master’s degree in engineering a plus)
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills
Relevant Experience (Type of experience and minimum number of years)
- 10-12 years of varied experience in operation and maintenance in the Telecom industry
- 5-8 years managerial experience in a GSM/mobile company
- With at least 3 years senior management experience in an area of network operations
Work Hours: 8
Experience in Months: 144
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Airtel on www.linkedin.com to apply
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