Background

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.

Key Responsibilities

• Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets
• Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations
• Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements
• Conduct product demonstrations of the full Marezi suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets
• Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through
• Support client discovery and needs analysis sessions to position the right Marezi solution for each francophone prospect
• Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and commercial frameworks
• Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi-market submissions
• Manage and update CRM records in Zoho with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts
• Produce regular reports in English on bid activity, demo pipeline, POC status, and win and loss analysis for leadership

MUST HAVE REQUIREMENTS

• French language fluency at C1 minimum – written and spoken. You will draft proposals, lead demonstrations, and communicate with clients in French daily
• Strong English communication – all internal reporting, leadership updates, and cross-team coordination are conducted in English
• Proven experience in bid, tender, RFP, RFQ, and RFI preparation with direct ownership of the full submission process
• Proficiency in Microsoft Office Suite, particularly Excel (pricing models, trackers), Word (bilingual proposal formatting), and PowerPoint (presentations and demos)
• Hands-on experience with a CRM system for pipeline and activity management – Zoho CRM experience is strongly preferred
• Confidence and presence in client-facing settings including demonstrations, presentations, and POC reviews in both languages

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field
• Minimum 2 years of experience in a presales, bids, or commercial coordination role – ICT, technology, or enterprise solutions environment preferred
• Experience conducting product demonstrations or supporting POC engagements in a technology context is a strong advantage
• Familiarity with Francophone African procurement environments – OHADA legal frameworks, donor-funded processes (World Bank, UNDP), or government tendering in DRC, Senegal, or Ivory Coast
• Sales or account management background is a meaningful advantage

PERSONALITY AND SOFT SKILLS

• Outspoken, confident, and commercially energetic – comfortable leading client meetings and demonstrations in French without prompting
• Culturally aware and adaptable across different Francophone markets – understands that DRC, Senegal, and Ivory Coast require different commercial approaches
• Highly organised and deadline-driven with the ability to manage multiple concurrent bids across multiple markets
• Proactive self-starter who identifies opportunities and drives engagement independently across a remote, distributed team
• Collaborative and dependable – sales reps in francophone markets rely on this person to deliver professional, accurate bilingual output on time

ADVANTAGEOUS

• Direct lived or professional experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market
• Existing relationships with enterprise banking or healthcare clients in Francophone Africa
• Familiarity with donor-funded procurement processes (World Bank, UNDP, USAID, AFD)

• Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets
• Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations
• Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements
• Conduct product demonstrations of the full Marezi suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets
• Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through
• Support client discovery and needs analysis sessions to position the right Marezi solution for each francophone prospect
• Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and commercial frameworks
• Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi-market submissions
• Manage and update CRM records in Zoho with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts
• Produce regular reports in English on bid activity, demo pipeline, POC status, and win and loss analysis for leadership

• French language fluency at C1 minimum – written and spoken
• Strong English communication
• Proven experience in bid, tender, RFP, RFQ, and RFI preparation
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Hands-on experience with a CRM system (Zoho CRM preferred)
• Confidence and presence in client-facing settings
• Culturally aware and adaptable
• Highly organised and deadline-driven
• Proactive self-starter
• Collaborative and dependable

• Bachelor’s degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field
• Minimum 2 years of experience in a presales, bids, or commercial coordination role
• Experience conducting product demonstrations or supporting POC engagements in a technology context
• Familiarity with Francophone African procurement environments
• Sales or account management background