Principal Customer Relations Officer
2025-06-14T08:07:02+00:00
Office of the Director of Public Prosecutions
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https://dpp.go.ug/
FULL_TIME
Kenya
Nairobi
00100
Kenya
Public Administration, and Government
Customer Service
2025-06-18T17:00:00+00:00
Kenya
8
Qualifications
For appointment to this position, a candidate must have:
- A cumulative number of seven (7) years or more at DPP 8;
- Bachelor’s degree in Public Relations or any relevant social sciences from a recognized institution;
- Public Relations and Customer Care Management course;
- Membership to the Public Relations Society of Kenya / Institute of Customer Service Kenya or any other relevant professional body and in good standing;
- Senior Management Course lasting not less than four (4) weeks from a recognized institution;
- Shown merit and ability as reflected in work performance and results; and
- Meet the requirements of Chapter Six (6) of the Constitution of Kenya 2010; Integrity, Honesty and Accountability.
Duties & Responsibilities
An officer at this level will be responsible to the Assistant Director, Customer Relations in performing the Customer Relations function. Specifically, duties and responsibilities will include:
- Supervising the Implementation of customer care and telephone operations strategies, policies, procedures and programmes;
- Providing support in the maintenance of accurate records of all customer care operations;
- Supervising staff performance within the section;
- Coordinating appointments and reception of visitors with the ODPP management;
- Analyzing section reports that indicate the challenges and incidents encountered in the delivery of service;
- Coordinating the vetting of visitors to ODPP and handling of complaints;
- Analysing customer habits and complaints to inform review of customer care strategy;
- Coaching, mentoring, training and development of staff; and
- Preparation of annual customer care section procurement plan, quarterly and annual status sectional reports.
Supervising the Implementation of customer care and telephone operations strategies, policies, procedures and programmes; Providing support in the maintenance of accurate records of all customer care operations; Supervising staff performance within the section; Coordinating appointments and reception of visitors with the ODPP management; Analyzing section reports that indicate the challenges and incidents encountered in the delivery of service; Coordinating the vetting of visitors to ODPP and handling of complaints; Analysing customer habits and complaints to inform review of customer care strategy; Coaching, mentoring, training and development of staff; and Preparation of annual customer care section procurement plan, quarterly and annual status sectional reports.
A cumulative number of seven (7) years or more at DPP 8; Bachelor’s degree in Public Relations or any relevant social sciences from a recognized institution; Public Relations and Customer Care Management course; Membership to the Public Relations Society of Kenya / Institute of Customer Service Kenya or any other relevant professional body and in good standing; Senior Management Course lasting not less than four (4) weeks from a recognized institution; Shown merit and ability as reflected in work performance and results; and Meet the requirements of Chapter Six (6) of the Constitution of Kenya 2010; Integrity, Honesty and Accountability.
JOB-684d2da6e0ee4
Vacancy title:
Principal Customer Relations Officer
[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Customer Service]
Jobs at:
Office of the Director of Public Prosecutions
Deadline of this Job:
Wednesday, June 18 2025
Duty Station:
Kenya | Nairobi | Kenya
Summary
Date Posted: Saturday, June 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Qualifications
For appointment to this position, a candidate must have:
- A cumulative number of seven (7) years or more at DPP 8;
- Bachelor’s degree in Public Relations or any relevant social sciences from a recognized institution;
- Public Relations and Customer Care Management course;
- Membership to the Public Relations Society of Kenya / Institute of Customer Service Kenya or any other relevant professional body and in good standing;
- Senior Management Course lasting not less than four (4) weeks from a recognized institution;
- Shown merit and ability as reflected in work performance and results; and
- Meet the requirements of Chapter Six (6) of the Constitution of Kenya 2010; Integrity, Honesty and Accountability.
Duties & Responsibilities
An officer at this level will be responsible to the Assistant Director, Customer Relations in performing the Customer Relations function. Specifically, duties and responsibilities will include:
- Supervising the Implementation of customer care and telephone operations strategies, policies, procedures and programmes;
- Providing support in the maintenance of accurate records of all customer care operations;
- Supervising staff performance within the section;
- Coordinating appointments and reception of visitors with the ODPP management;
- Analyzing section reports that indicate the challenges and incidents encountered in the delivery of service;
- Coordinating the vetting of visitors to ODPP and handling of complaints;
- Analysing customer habits and complaints to inform review of customer care strategy;
- Coaching, mentoring, training and development of staff; and
- Preparation of annual customer care section procurement plan, quarterly and annual status sectional reports.
Work Hours: 8
Experience in Months: 84
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Office of the Director of Public Prosecutions on jobs.prosecutions.go.ke to apply
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