Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Responsibilities

Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.

Manage and resolve all delivery exceptions (shortages, damages, disputes) through timely escalation and follow-up to closure.

Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive SLA compliance.

Maintain structured, audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.

Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.

Prepare and share POD status reports, dashboards, and transporter performance insights.

Support customer service teams in resolving delivery disputes through timely provision of POD documentation.

Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.

Qualifications & Experience

Diploma in Supply Chain / Logistics / Business Administration

1–2 years’ experience in logistics, dispatch, or documentation handling

SAP/HighJump and Excel proficiency

• Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
• Manage and resolve all delivery exceptions (shortages, damages, disputes) through timely escalation and follow-up to closure.
• Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive SLA compliance.
• Maintain structured, audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.
• Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.
• Prepare and share POD status reports, dashboards, and transporter performance insights.
• Support customer service teams in resolving delivery disputes through timely provision of POD documentation.
• Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.

• SAP/HighJump proficiency
• Excel proficiency

• Diploma in Supply Chain / Logistics / Business Administration