Our client, a growing aesthetic and wellness healthcare provider, is looking for a professional, warm and customer-focused Receptionist to join their team in Muthaiga, Nairobi.

The successful candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, enquiries and day-to-day front-office operations.

Responsibilities or duties

• Welcome and professionally attend to clients and visitors.
• Manage appointments, bookings and client enquiries.
• Handle incoming calls, WhatsApp messages and other client communications.
• Provide accurate information about the clinic's services.
• Maintain accurate client and appointment records.
• Coordinate client flow and support smooth front-office operations.
• Handle payments and basic administrative records where required.
• Follow up with clients regarding appointments and consultations.
• Support customer service and client retention initiatives.
• Maintain strict confidentiality of client information.

Qualifications or requirements

• Certificate/Diploma in Front Office, Customer Service, Hospitality, Business Administration or a related field.
• Excellent communication and interpersonal skills.
• Professional and presentable.
• Good computer skills.
• Strong customer service orientation.
• Ability to handle clients with tact, patience and professionalism.
• Good organisational and multitasking skills.

Experience needed

• Previous experience in reception, front office, hospitality, healthcare, beauty or wellness is an advantage.
• Experience handling WhatsApp and digital customer enquiries is an added advantage.

• Welcome and professionally attend to clients and visitors.
• Manage appointments, bookings and client enquiries.
• Handle incoming calls, WhatsApp messages and other client communications.
• Provide accurate information about the clinic's services.
• Maintain accurate client and appointment records.
• Coordinate client flow and support smooth front-office operations.
• Handle payments and basic administrative records where required.
• Follow up with clients regarding appointments and consultations.
• Support customer service and client retention initiatives.
• Maintain strict confidentiality of client information.

• Excellent communication and interpersonal skills.
• Professional and presentable.
• Good computer skills.
• Strong customer service orientation.
• Ability to handle clients with tact, patience and professionalism.
• Good organisational and multitasking skills.
• Experience handling WhatsApp and digital customer enquiries is an added advantage.

• Certificate/Diploma in Front Office, Customer Service, Hospitality, Business Administration or a related field.
• Previous experience in reception, front office, hospitality, healthcare, beauty or wellness is an advantage.