We are seeking a professional, organized, and proactive Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in shaping our customers' experience while providing essential administrative support to our production and procurement departments.

KEY RESPONSIBILITIES

Visitor Management: Receive all visitors and customers warmly and direct them to the appropriate department or personnel.

Switchboard Operations: Answer general phone inquiries in a professional and courteous manner; direct calls to the appropriate staff members.

Information Management: Reply to general information requests with accurate information and maintain a high standard of communication.

Operational Support: Proactively follow up on Local Purchase Orders (LPOs) and assist with Building Assembly tasks as required.

Issue Resolution: Resolve customer queries within a 24-hour window to ensure high levels of satisfaction.

Reception Maintenance: Ensure the reception area is attended to at all times and maintained in a neat, professional state.

General Duties: Perform any other duties as assigned from time to time to support the team.

Requirements

QUALIFICATIONS & SKILLS

Experience: Previous experience in a front-desk or administrative role.

Communication: Excellent verbal and written communication skills.

Problem Solving: Ability to resolve customer issues quickly and effectively.

Technical Aptitude: Comfort with following up on procurement documents (LPOs) and physical assembly tasks.

Professionalism: A polite, helpful demeanor and a well-groomed appearance.

• Receive all visitors and customers warmly and direct them to the appropriate department or personnel.
• Answer general phone inquiries in a professional and courteous manner; direct calls to the appropriate staff members.
• Reply to general information requests with accurate information and maintain a high standard of communication.
• Proactively follow up on Local Purchase Orders (LPOs) and assist with Building Assembly tasks as required.
• Resolve customer queries within a 24-hour window to ensure high levels of satisfaction.
• Ensure the reception area is attended to at all times and maintained in a neat, professional state.
• Perform any other duties as assigned from time to time to support the team.

• Excellent verbal and written communication skills.
• Ability to resolve customer issues quickly and effectively.
• Comfort with following up on procurement documents (LPOs) and physical assembly tasks.
• A polite, helpful demeanor and a well-groomed appearance.

• Previous experience in a front-desk or administrative role.
• BA/BSc/HND