Vacancy title:
Relationship Manager – Institutional Banking

[Type: FULL_TIME, Industry: Finance, Category: Commercial Banks]

Jobs at:
HF Group

Deadline of this Job:
Monday, June 30 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, June 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

PRINCIPAL ACCOUNTABILITIES

• Business planning and growth within government and quasi government institutions.
• Undertake market situation analysis to identify new business opportunities.
• Understand customers' businesses and anticipate their requirements.
• Match customers' needs with HFC product capabilities through presentations and proposals.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Offer need-based solutions to meet the specific investment needs of our customers and prospects.
• Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.

Key Competencies and Skills

Technical Competencies:

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.

General Competencies:

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Education:

• Bachelor’s degree

Experience:

• Minimum of 3 years’ experience in sales preferable within the Banking Industry.
• Demonstrate knowledge of banking operations
• Problem-solving and analytical skills
• Demonstrate integrity and ethical standards
• Attentive to details

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply

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