Background

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of the Kenyan job market.

A growing hospitality establishment in Kileleshwa, Nairobi is looking for a hands-on and experienced Restaurant Supervisor to support the smooth running of daily restaurant operations.

The successful candidate will supervise the restaurant team, maintain service standards, support customer satisfaction and ensure that daily operations run efficiently.

Key Responsibilities

• Supervise and coordinate restaurant staff during daily operations.
• Ensure customers receive professional, efficient and friendly service.
• Monitor staff attendance, punctuality, grooming and conduct.
• Coordinate front-of-house activities and ensure smooth service flow.
• Monitor cleanliness, hygiene and general presentation of the restaurant.
• Support proper handling of customer orders and service issues.
• Respond to customer complaints and ensure appropriate resolution.
• Monitor stock usage and report shortages or operational concerns.
• Coordinate with kitchen and service teams to minimise delays and errors.
• Ensure staff follow established operational procedures.
• Support opening and closing procedures.
• Monitor staff performance and provide day-to-day guidance.
• Escalate significant operational or employee issues to management.
• Support management in maintaining efficient restaurant operations.

Candidate Profile

• Have previous experience in a restaurant, hotel, food-service or hospitality environment.
• Demonstrate strong team supervision and customer-service skills.
• Be confident managing staff in a busy service environment.
• Have good communication and problem-solving skills.
• Be organised, responsible and hands-on.
• Be comfortable working shifts, weekends and public holidays where required.
• Demonstrate an understanding of hospitality service standards and workplace hygiene.

• Supervise and coordinate restaurant staff during daily operations.
• Ensure customers receive professional, efficient and friendly service.
• Monitor staff attendance, punctuality, grooming and conduct.
• Coordinate front-of-house activities and ensure smooth service flow.
• Monitor cleanliness, hygiene and general presentation of the restaurant.
• Support proper handling of customer orders and service issues.
• Respond to customer complaints and ensure appropriate resolution.
• Monitor stock usage and report shortages or operational concerns.
• Coordinate with kitchen and service teams to minimise delays and errors.
• Ensure staff follow established operational procedures.
• Support opening and closing procedures.
• Monitor staff performance and provide day-to-day guidance.
• Escalate significant operational or employee issues to management.
• Support management in maintaining efficient restaurant operations.

• Strong team supervision skills
• Customer-service skills
• Confident managing staff in a busy service environment
• Good communication skills
• Problem-solving skills
• Organised
• Responsible
• Hands-on
• Understanding of hospitality service standards
• Understanding of workplace hygiene

• Previous experience in a restaurant, hotel, food-service or hospitality environment.
• Vocational qualification