Vacancy title:
Retail Experience Manager

[Type: FULL_TIME, Industry: Professional Services, Category: Management]

Jobs at:
Airtel

Deadline of this Job:
Friday, September 5 2025

Duty Station:
kenya | Nairobi | Kenya

Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

 KEY RESPONSIBILITIES

• Retail Performance & Profitability 
• Drive P&L for 540+ stores, ensuring profitability through cost optimization and revenue growth. 
• Monitor sales KPIs (footfall, conversion rates) and implement corrective actions.
• Collaborate with Merchandising teams to optimize product mix per country. 
• Customer Experience (CX) Excellence
• Drive superior in-store CX through staff training, service standards, and feedback loops. 
• Implement defined CX initiatives and track high-performing stores. 
• Process Simplification & Automation 
• Map end-to-end retail processes (inventory, staffing, replenishment) and eliminate inefficiencies. 
• Deploy automation tools (QMS, CRM, Kiosk) and integrated POS systems. 
• Brand Experience 
• Roll out standardized, modern store designs to amplify Airtel’s brand identity.   
• Ensure consistent visual merchandising and product displays
• Compliance & Risk Mitigation 
• Ensure adherence to local labor, tax, and retail regulations across 14 countries. 
• Implement anti-fraud controls (cash management, inventory audits) and crisis management plans. 
• Ensure compliance training is refreshed regularly for all teams. 

Education      

• Bachelor’s degree in business/Retail Management; MBA preferred. 

Experience      

• 7-10 years’ work experience in retail management, including P&L ownership of stores. 

Work Hours: 8

Experience in Months: 72

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

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