Vacancy title:
Senior Customer Care Officer

[Type: FULL_TIME, Industry: Insurance, Category: Customer Service]

Jobs at:
Insurance Regulatory Authority (IRA)

Deadline of this Job:
Monday, May 26 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed

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Learn more about Insurance Regulatory Authority (IRA)
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JOB DETAILS:

Senior Customer Care Officer

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 years
• LocationNairobi
• Job FieldCustomer Care 

Job purposeThe position is responsible for providing professional and efficient front office services to uphold the corporate image of the Authority.

Job Specifications:

Duties and responsibilities will entail:

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders to relevant employees.
• Managing guests in a professional manner. Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.

Persons Specifications

• Bachelors’ Degree in of the following fields:
• Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution.
• Certificate in Customer care or equivalent qualification is an added advantage.
• Possess three (3) years’ experience in a customer experience role.
• Certificate in Computer proficiency.
• Meets the requirements of Chapter Six of the Constitution.

Competency and Skills

• Good communication skills.
• Good organization and interpersonal skills.
• Ethical and integrity. Team player.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Insurance Regulatory Authority (IRA) on www.ira.go.ke to apply

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