About the Role

We are looking for a results-oriented and experienced Supply Chain professional to lead our Order Fulfilment & Logistics function. The successful candidate will oversee the end-to-end order fulfilment process, ensuring customer orders are processed accurately, dispatched efficiently and delivered on time and at an optimised cost.

Responsibilities or duties

• Monitor and drive key service indicators including OTIF, order accuracy, delivery lead times and pending orders.
• Manage and resolve customer complaints related to order processing, dispatch and delivery, including root-cause analysis and corrective actions.
• Monitor and optimize transport and logistics costs, vehicle utilization, route efficiency and third-party transporter performance.
• Lead and develop the Order Processing, Dispatch & Logistics team, driving productivity, accountability, accuracy and achievement of agreed KPIs.
• Drive automation, digitization and process-improvement initiatives across order processing, dispatch, POD management and logistics.
• Identify manual and repetitive activities that can be automated or simplified and measure the benefits achieved through time savings, cost reduction, improved turnaround times and reduced errors.
• Drive effective utilization of Microsoft Dynamics 365 Business Central, CRM and other digital tools to improve process visibility, data accuracy and operational efficiency.
• Provide timely performance reporting, identify operational gaps and implement corrective and continuous-improvement actions.

Qualifications or requirements

• Bachelor’s degree in Supply Chain Management, Commerce, Procurement & Supplies Management or a related field from a recognised institution.
• Strong knowledge and understanding of inventory management practices, including ABC analysis and cycle counting.
• Excellent knowledge of inventory management software.
• Strong analytical, logistical and problem-solving skills.

Experience needed

• At least 5 years’ relevant work experience, preferably in a busy manufacturing environment, including experience in a senior position.
• Experience working with Microsoft Dynamics 365 Business Central or similar ERP systems is an added advantage.

• Monitor and drive key service indicators including OTIF, order accuracy, delivery lead times and pending orders.
• Manage and resolve customer complaints related to order processing, dispatch and delivery, including root-cause analysis and corrective actions.
• Monitor and optimize transport and logistics costs, vehicle utilization, route efficiency and third-party transporter performance.
• Lead and develop the Order Processing, Dispatch & Logistics team, driving productivity, accountability, accuracy and achievement of agreed KPIs.
• Drive automation, digitization and process-improvement initiatives across order processing, dispatch, POD management and logistics.
• Identify manual and repetitive activities that can be automated or simplified and measure the benefits achieved through time savings, cost reduction, improved turnaround times and reduced errors.
• Drive effective utilization of Microsoft Dynamics 365 Business Central, CRM and other digital tools to improve process visibility, data accuracy and operational efficiency.
• Provide timely performance reporting, identify operational gaps and implement corrective and continuous-improvement actions.

• Strong analytical, logistical and problem-solving skills.
• Excellent knowledge of inventory management software.

• Bachelor’s degree in Supply Chain Management, Commerce, Procurement & Supplies Management or a related field from a recognised institution.
• Strong knowledge and understanding of inventory management practices, including ABC analysis and cycle counting.
• Experience working with Microsoft Dynamics 365 Business Central or similar ERP systems is an added advantage.