User Research Manager
2025-06-06T08:58:32+00:00
M-KOPA Solar
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8090/logo/m.png
https://www.m-kopa.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Financial Services
Management
2025-06-15T17:00:00+00:00
Kenya
8
User Research Manager at M-KOPA Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.
- The User Research Manager supports the team across multiple projects by engaging in both qualitative and quantitative research activities. They will lead a team of 10 Research Associates and Leads, this role can be based any of our operating markets; Kenya, Uganda, Nigeria, Ghana, or South Africa.
- As the primary project manager they will quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.
User experience research leadership (80%)
- You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
- You will guide the team on best-in-class research methods - especially on gathering feedback on our app and digital product experience.
- Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
- Together with the Research Ops associate, you will own the data collection quotas and ensure that
People Management (20%)
- Contribute to skills-building for Customer Insights teams and other teams as required
- Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
- Conduct team meetings to receive, give feedback and disseminate important information
- Maintain team morale and organizational alignment
- Coordinate hiring and onboarding of Associates
You Might Be a Good Fit If You:
- Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup
- Are excited to be a champion for our customers in everything you do
- Technical understanding and practical experience of quantitative and qualitative research techniques
- Love figuring out how to ask the right questions and structure surveys to achieve a desired insight
- Are confident analyzing, interpreting, and storytelling with data
- Can manage team members to deliver high-quality research outputs and to grow professionally
- Love fast-moving environments with a sense of urgency to get the job done
The User Research Manager supports the team across multiple projects by engaging in both qualitative and quantitative research activities. They will lead a team of 10 Research Associates and Leads, this role can be based any of our operating markets; Kenya, Uganda, Nigeria, Ghana, or South Africa. As the primary project manager they will quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines. User experience research leadership (80%) You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting. You will guide the team on best-in-class research methods - especially on gathering feedback on our app and digital product experience. Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations. Together with the Research Ops associate, you will own the data collection quotas and ensure that People Management (20%) Contribute to skills-building for Customer Insights teams and other teams as required Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions Conduct team meetings to receive, give feedback and disseminate important information Maintain team morale and organizational alignment Coordinate hiring and onboarding of Associates
Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup Are excited to be a champion for our customers in everything you do Technical understanding and practical experience of quantitative and qualitative research techniques Love figuring out how to ask the right questions and structure surveys to achieve a desired insight Are confident analyzing, interpreting, and storytelling with data Can manage team members to deliver high-quality research outputs and to grow professionally Love fast-moving environments with a sense of urgency to get the job done
JOB-6842adb84b1b5
Vacancy title:
User Research Manager
[Type: FULL_TIME, Industry: Financial Services, Category: Management]
Jobs at:
M-KOPA Solar
Deadline of this Job:
Sunday, June 15 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Friday, June 6 2025, Base Salary: Not Disclosed
Similar Jobs in Kenya
Learn more about M-KOPA Solar
M-KOPA Solar jobs in Kenya
JOB DETAILS:
User Research Manager at M-KOPA Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.
- The User Research Manager supports the team across multiple projects by engaging in both qualitative and quantitative research activities. They will lead a team of 10 Research Associates and Leads, this role can be based any of our operating markets; Kenya, Uganda, Nigeria, Ghana, or South Africa.
- As the primary project manager they will quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.
User experience research leadership (80%)
- You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
- You will guide the team on best-in-class research methods - especially on gathering feedback on our app and digital product experience.
- Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
- Together with the Research Ops associate, you will own the data collection quotas and ensure that
People Management (20%)
- Contribute to skills-building for Customer Insights teams and other teams as required
- Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
- Conduct team meetings to receive, give feedback and disseminate important information
- Maintain team morale and organizational alignment
- Coordinate hiring and onboarding of Associates
You Might Be a Good Fit If You:
- Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup
- Are excited to be a champion for our customers in everything you do
- Technical understanding and practical experience of quantitative and qualitative research techniques
- Love figuring out how to ask the right questions and structure surveys to achieve a desired insight
- Are confident analyzing, interpreting, and storytelling with data
- Can manage team members to deliver high-quality research outputs and to grow professionally
- Love fast-moving environments with a sense of urgency to get the job done
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click Here to Apply
All Jobs | QUICK ALERT SUBSCRIPTION
