Emerge Egress Consulting is a Management & Training Consulting Firm established in 2017 based in Nairobi. We offer Recruitment, Business & Marketing Strategy and Trainings. We partner with clients in various industries.

Role Objective

Our client, a reputable hospitality establishment, is seeking a professional and customer-focused Waiter to join their team. The successful candidate will play a key role in delivering exceptional guest experiences through attentive service, product knowledge, and adherence to high hospitality standards.

Core Duties and Responsibilities

• Welcome guests warmly and respond promptly to their requests and inquiries.
• Accurately take and relay food and beverage orders to the kitchen and bar teams.
• Serve meals and drinks efficiently while ensuring guest satisfaction.
• Maintain cleanliness and organization of dining areas, service stations, and equipment.
• Present menu options confidently and provide recommendations when required.
• Ensure tables are properly arranged and maintained throughout service.
• Coordinate effectively with other departments to facilitate smooth operations.
• Address guest concerns professionally and escalate issues where necessary.
• Promote menu specials and upsell products in a courteous manner.
• Prepare guest bills and process payments accurately.
• Assist with restaurant opening and closing procedures.
• Monitor order flow to ensure timely and correct service delivery.
• Gather and share customer feedback to support continuous service improvement.
• Undertake any other duties assigned by management.

Job Specifications and Qualifications

• Certificate/Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

Key Competencies

• High level of professionalism and integrity
• Excellent grooming and presentation
• Effective problem-solving abilities
• Strong communication and interpersonal skills
• Customer-focused mindset
• Flexibility to work shifts

• Welcome guests warmly and respond promptly to their requests and inquiries.
• Accurately take and relay food and beverage orders to the kitchen and bar teams.
• Serve meals and drinks efficiently while ensuring guest satisfaction.
• Maintain cleanliness and organization of dining areas, service stations, and equipment.
• Present menu options confidently and provide recommendations when required.
• Ensure tables are properly arranged and maintained throughout service.
• Coordinate effectively with other departments to facilitate smooth operations.
• Address guest concerns professionally and escalate issues where necessary.
• Promote menu specials and upsell products in a courteous manner.
• Prepare guest bills and process payments accurately.
• Assist with restaurant opening and closing procedures.
• Monitor order flow to ensure timely and correct service delivery.
• Gather and share customer feedback to support continuous service improvement.
• Undertake any other duties assigned by management.

• High level of professionalism and integrity
• Excellent grooming and presentation
• Effective problem-solving abilities
• Strong communication and interpersonal skills
• Customer-focused mindset
• Flexibility to work shifts
• Proficiency in hotel management software.

• Certificate/Diploma in Hospitality management, Food and Beverage Service or a related field.