Summary
Date Posted: Tuesday, September 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care Assistant

Job Reference Number: KNCU/38/2022
Job Grade: KNC 10

Remuneration
Gross pay Ksh. 35,685.00 – 54,015.00
Leave allowance –30% Basic Salary
Medical Allowance –As per the scheme rules
Group Life & Accident Cover – As per the scheme rules

Purpose of the Job UNESCO Customer Care Assistant
The Customer Care Assistants are the first point of contact for the Commission’s customers. The responsibility of Front Office Officers is to respond to customer requests, avail communication materials and information upon request, register visitors, record complaints, manage the switchboard and supervise the use of the reception area by internal and external customers.

Duties and Responsibilities for the UNESCO Customer Care Assistant
• Providing efficient telephone communication services;
• Operating the telephone exchange;
• Maintaining good customer care;
• Assisting visitors with disabilities access information or services;
• Availing communication materials to waiting visitors;
• Maintaining a clean and uncongested reception area to promote a positive corporate image;
• Updating the commission’s telephone directory and disseminating the same across all offices;
• Issuing visitors passes;
• Receiving and directing visitors to relevant offices;
• Preparing and updating the visitors’ register;
• Recording, responding to and reporting customer complaints to the relevant officers; and
• Any other duties s may be assigned.

Requirements for Appointment
For appointment to this grade a candidate must have: –
• A diploma certificate in front office operations, customer care, communication studies, public relations or any other approved equivalent qualification from a recognized institution; Certificate in telephone operation, reception and front office or its equivalent from a recognized institution;
• Kenya certificate of secondary education mean grade ‘C-‘ (minus);
• Certificate in computer applications; and
• Meet the provision of Chapter Six of the Constitution.

Key Competencies and Skills
• Good analytical skills;
• Communication skills;
• Interpersonal skills; and
• Negotiation skills


Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure

Interested and qualified? Go to Kenya National Commission for UNESCO on unesco.go.ke to apply


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