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Vacancy title:
Receptionist
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Business Operations, Human Resources, Admin & Office, Accounting & Finance, Advertising & Marketing, Transportation & Logistics, Restaurant & Hospitality, Entertainment & Travel]
Jobs at:
Peaks Hotel
Deadline of this Job:
Tuesday, August 11 2026
Duty Station:
Nanyuki | kenya
Summary
Date Posted: Tuesday, July 28 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
Peaks Hotel, Nanyuki is looking for qualified individuals to join our team.
Job Summary:
The Receptionist serves as the first point of contact for guests, providing professional and courteous reception services. The role manages reservations, guest check-in and check-out, inquiries, and administrative support while ensuring an outstanding guest experience.
Key Responsibilities:
- Welcome guests and provide excellent customer service.
- Process guest check-ins and check-outs accurately.
- Handle reservations, cancellations, and room assignments.
- Respond to guest inquiries and requests promptly.
- Operate the hotel's property management system (PMS).
- Process payments and maintain accurate guest accounts.
- Coordinate with Housekeeping and Maintenance regarding room readiness.
- Handle guest complaints professionally and escalate when necessary.
- Maintain front desk records and daily reports.
- Promote hotel facilities and services.
Qualifications & Requirements:
- Diploma or bachelor's degree in Hospitality Management, Tourism, or related field.
- Minimum 1–2 years of front office or customer service experience.
- Excellent communication and interpersonal skills.
- Professional appearance and customer-focused attitude.
- Computer literacy and familiarity with hotel PMS software are an advantage.
- Ability to work shifts, weekends, and public holidays.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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