Background information about the job or company

This role is for an Adventure & Entertainment Coordinator at Naro Moru River Lodge.

Responsibilities or duties

Prepare entertainment and recreational activities schedule on weekly basis and advertise activities on the information boards as necessary. Organize special events and programs during high season, special occasions and festivities in liaison with other Heads of departments. Responsible for sourcing of entertainment groups during festivities. Motivate guests to take part in activities by engaging them in friendly interactions. Ensures that all the music & sports equipment necessary to carry out these activities is available and well maintained. Ensure appropriate piped music is playing in the bars & restaurant outlets as per prescribed genres and timings. Act as the resident DJ-disc jockey and ensure themed music or disco nights as per guest demands. Act as the in house team building facilitator for groups using NMRL sports facilities, teambuilding grounds and challenge course. Assist guests on guided nature walks within the lodge premises. Maintain accessibility of the marked nature trails and Mountain Biking routes. Manning the administrative Mountain office at the lodge on rotational basis. As the MO coordinator will work closely with the front office department to receive all mountain safari enquiries and respond to them accordingly. Upon booking confirmation, will plan for / implement itineraries and related logistics ahead of time. Receive mountain guests and team building groups arriving at the reception courteously and conducting guest briefings. Work closely with the KWS mountain rescue team to ensure that all trips are conducted safely as per their safety operations procedures. Request and prepare for all mountain caretaker foods as per agreed schedules. Prepare, designate duties to mountain personnel and circulate the monthly Mountain operations duty rota. Accurately recording daily staff attendance. Preparing monthly manager’s reports, annual departmental budgets. Plan work assignments for the driver and vehicle. Custodian of all mountain operations, entertainment & sporting operating equipment, responsible for maintaining all inventories and take part in monthly stock take. Report any repairs or damages of the same to the R&M supervisor. Ensures the safe custody of all operational documents i.e. MO. Application forms, charge vouchers, confirmation vouches, booking vouchers etc. Assist MO guides in documentation and receipting of MO collections during shift changes as per prescribed accounting procedures. Ensure proper billing/ charging and capture of MO revenues in the Fidelio system at the front desk. Ensure the challenge course facilities and our Mountain stations are effectively managed by liaising with maintenance, gardening, and caretaking. Closely working with the sales team to promote mountain operations, lodge activities and events. Any other duties as required

Qualifications or requirements

O- Level certification- KCSE C Plain. Preferred professional training and certification in Tour Guiding from KUC/ KWSTI or a recognized institution. Membership to Mt. Kenya Guides & Porters Association. Experienced in mountain climbing/hiking. Trained & Certified First Aid rescuer. Trained in wilderness survival tactics under a recognized institution or facility. Holder of a Valid Mt. Guide Tourism License. Conversant with designated Mt. Kenya hiking routes. Must be physically and medically fit to walk for long hours and work in a low temperature environment. Experience in technical climbing will be an added advantage. Excellent customer care and selling skills. Have the ability to make appropriate decisions during stressful or critical situations. Have strong communication skills and ability to interact and converse with clients from diverse cultural backgrounds. Must be patient, respectful, and empathetic with clients acting professionally at all times. Have basic understanding of changing weather patterns. Must have previous experience as a hotel animator. Must have an outgoing personality.

• Prepare entertainment and recreational activities schedule on weekly basis and advertise activities on the information boards as necessary.
• Organize special events and programs during high season, special occasions and festivities in liaison with other Heads of departments.
• Responsible for sourcing of entertainment groups during festivities.
• Motivate guests to take part in activities by engaging them in friendly interactions.
• Ensures that all the music & sports equipment necessary to carry out these activities is available and well maintained.
• Ensure appropriate piped music is playing in the bars & restaurant outlets as per prescribed genres and timings.
• Act as the resident DJ-disc jockey and ensure themed music or disco nights as per guest demands.
• Act as the in house team building facilitator for groups using NMRL sports facilities, teambuilding grounds and challenge course
• Assist guests on guided nature walks within the lodge premises.
• Maintain accessibility of the marked nature trails and Mountain Biking routes.
• Manning the administrative Mountain office at the lodge on rotational basis.
• As the MO coordinator will work closely with the front office department to receive all mountain safari enquiries and respond to them accordingly.
• Upon booking confirmation, will plan for / implement itineraries and related logistics ahead of time.
• Receive mountain guests and team building groups arriving at the reception courteously and conducting guest briefings.
• Work closely with the KWS mountain rescue team to ensure that all trips are conducted safely as per their safety operations procedures.
• Request and prepare for all mountain caretaker foods as per agreed schedules.
• Prepare, designate duties to mountain personnel and circulate the monthly Mountain operations duty rota.
• Accurately recording daily staff attendance.
• Preparing monthly manager’s reports, annual departmental budgets.
• Plan work assignments for the driver and vehicle.
• Custodian of all mountain operations, entertainment & sporting operating equipment, responsible for maintaining all inventories and take part in monthly stock take.
• Report any repairs or damages of the same to the R&M supervisor.
• Ensures the safe custody of all operational documents i.e. MO. Application forms, charge vouchers, confirmation vouches, booking vouchers etc.
• Assist MO guides in documentation and receipting of MO collections during shift changes as per prescribed accounting procedures.
• Ensure proper billing/ charging and capture of MO revenues in the Fidelio system at the front desk.
• Ensure the challenge course facilities and our Mountain stations are effectively managed by liaising with maintenance, gardening, and caretaking.
• Closely working with the sales team to promote mountain operations, lodge activities and events.
• Any other duties as required

• Excellent customer care and selling skills
• Ability to make appropriate decisions during stressful or critical situations
• Strong communication skills
• Ability to interact and converse with clients from diverse cultural backgrounds
• Patience
• Respectfulness
• Empathy
• Professionalism
• Basic understanding of changing weather patterns
• Outgoing personality

• O- Level certification- KCSE C Plain
• Preferred professional training and certification in Tour Guiding from KUC/ KWSTI or a recognized institution.
• Membership to Mt. Kenya Guides & Porters Association
• Experienced in mountain climbing/hiking.
• Trained & Certified First Aid rescuer.
• Trained in wilderness survival tactics under a recognized institution or facility.
• Holder of a Valid Mt. Guide Tourism License.
• Conversant with designated Mt. Kenya hiking routes
• Must be physically and medically fit to walk for long hours and work in a low temperature environment.
• Experience in technical climbing will be an added advantage
• Must have previous experience as a hotel animator