Background information about the job or company (e.g., role context, company overview)

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...

Responsibilities or duties

The role holder will be responsible for ensuring that Heritage customers receive affordable, accessible, cost effective and high-quality healthcare services.

Qualifications or requirements (e.g., education, skills)

Degree or Diploma in Medicine, Nursing, Clinical Officer or Pharmacy

Experience needed

1 years’ experience technical knowledge in medical insurance or hospital setting

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Competencies: Understanding of health insurance operations and concepts, Knowledge of medical claims processes and procedures, Stakeholder management, Customer service

• Maintain constant contact with hospitals to ensure continuous well-being of all the stakeholders and handling of medical claims with efficiency and accuracy
• Pre-authorise scheduled and non-scheduled admissions within the set guidelines
• Liaise with the hospitals and doctors for prompt discharge plan of the admitted members
• Assess and authenticate inpatient and outpatient medical claim documents
• Ensure smooth discharge process and co-ordinate any necessary post-hospitalisation care
• Pre-screening and vetting of inpatient, outpatient and reimbursements claims to ensure adherence to agreed tariffs and clinical protocols, with clearly documented notes in case of decline and any discount offered by the providers
• Conduct hospital visits and monitoring of inpatient bills
• Daily monitoring of interim bills and appropriate interventions for high quality of care
• Daily status reporting of the clinical status of the admitted members
• Contact centre management, pre-authorization approvals on payments and responding to member and provider enquiries
• Ensure timely notification to the stakeholder team of all the declined cases as per the policy guidelines
• Timely resolution of all the complaints raised by clients
• Responding to all clients and providers requests within 24 hours
• Ensure all counter guaranteed and roaming cases have official letters before approvals are done
• Authorization of maternity bookings and wellness letters are issued within 24hrs
• Monitoring client with chronic diseases by ensuring managed health care forms are completed by the doctors for proper follow up and management Health talks, wellness and check-ups management with providers and all stake holders
• Ensure inculcation of the TCF (Treating Customers Fairly) culture
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts

• Understanding of health insurance operations and concepts
• Knowledge of medical claims processes and procedures
• Stakeholder management
• Customer service

• Degree or Diploma in Medicine, Nursing, Clinical Officer or Pharmacy