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Vacancy title:
Application Support Analyst
[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT, Human Resources, Business Operations, Customer Service]
Jobs at:
Solvo Global
Deadline of this Job:
Tuesday, August 25 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, August 18 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
Role Overview
The HCM Application Support Analyst will support clients using the company's HR and payroll software, troubleshooting issues, resolving tickets, assisting with system testing, and providing user guidance and training when needed.
Key Responsibilities
- Troubleshoot and resolve application support issues.
- Investigate, document, and escalate software defects.
- Support clients with inquiries related to HCM, payroll, and HRIS systems.
- Assist with QA testing and system updates.
- Create and maintain Knowledge Base documentation.
- Provide occasional training to clients and internal teams.
- Ensure confidentiality of client information.
Required Skills
Preferred Experience
- HRIS/HCM platforms
- Payroll and Benefits administration
- PrismHR, HRPyramid, or other PEO/ASO software
Ideal Candidate
A technical and customer-focused professional with experience supporting HR or payroll systems, capable of troubleshooting software issues and communicating effectively with both technical and non-technical users.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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