Assistant, Relationship Manager
2026-06-11T16:38:32+00:00
Standard Bank Group
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https://www.standardbank.com/sbg/standard-bank-group
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Accounting & Finance, Business Operations, Customer Service, Sales & Retail
2026-06-21T17:00:00+00:00
8
Job Description
Provide proactive support to Relationship Managers by delivering a personalized and superior transactional banking experience to Wealth and Investment clients. This includes processing client instructions across account opening, payments, investments, lending, and other transactional products.
Ensure timely resolution of client queries and complaints in line with Wealth and Investment service standards, while identifying cross‑selling opportunities to drive revenue growth. Maintain strict adherence to risk management controls and operational processes to minimize losses.
Qualifications
Field of Study:
Finance, Investment or any other related field
CISI certification is an added advantage
Experience Required
- 3-5 years
- Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking
- Banking experience, preferably dealing with high net-worth individuals in a portfolio context.
- Experienced in upholding the highest levels of service.
- Exposure to branch back-office and sales support functions.
- Experience in completing loan applications successfully
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things/Attention to Detail
- Developing Expertise
- Exploring Possibilities
- Following Procedures
- Interpreting Data
- Team Working
- Upholding Standards
Technical Competencies:
- Account Opening & Maintenance
- Evaluating Risk Management Effectiveness
- Financial Acumen
- Product and Services Knowledge
- Product Related Systems
- Risk Awareness
- Risk Identification
- Provide proactive support to Relationship Managers by delivering a personalized and superior transactional banking experience to Wealth and Investment clients.
- Processing client instructions across account opening, payments, investments, lending, and other transactional products.
- Ensure timely resolution of client queries and complaints in line with Wealth and Investment service standards.
- Identifying cross‑selling opportunities to drive revenue growth.
- Maintain strict adherence to risk management controls and operational processes to minimize losses.
- Adopting Practical Approaches
- Articulating Information
- Checking Things/Attention to Detail
- Developing Expertise
- Exploring Possibilities
- Following Procedures
- Interpreting Data
- Team Working
- Upholding Standards
- Account Opening & Maintenance
- Evaluating Risk Management Effectiveness
- Financial Acumen
- Product and Services Knowledge
- Product Related Systems
- Risk Awareness
- Risk Identification
- Finance, Investment or any other related field
- CISI certification is an added advantage
- Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking
- Banking experience, preferably dealing with high net-worth individuals in a portfolio context.
- Experienced in upholding the highest levels of service.
- Exposure to branch back-office and sales support functions.
- Experience in completing loan applications successfully
JOB-6a2ae4887f6d2
Vacancy title:
Assistant, Relationship Manager
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance, Business Operations, Customer Service, Sales & Retail]
Jobs at:
Standard Bank Group
Deadline of this Job:
Sunday, June 21 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, June 11 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
Provide proactive support to Relationship Managers by delivering a personalized and superior transactional banking experience to Wealth and Investment clients. This includes processing client instructions across account opening, payments, investments, lending, and other transactional products.
Ensure timely resolution of client queries and complaints in line with Wealth and Investment service standards, while identifying cross‑selling opportunities to drive revenue growth. Maintain strict adherence to risk management controls and operational processes to minimize losses.
Qualifications
Field of Study:
Finance, Investment or any other related field
CISI certification is an added advantage
Experience Required
- 3-5 years
- Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking
- Banking experience, preferably dealing with high net-worth individuals in a portfolio context.
- Experienced in upholding the highest levels of service.
- Exposure to branch back-office and sales support functions.
- Experience in completing loan applications successfully
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things/Attention to Detail
- Developing Expertise
- Exploring Possibilities
- Following Procedures
- Interpreting Data
- Team Working
- Upholding Standards
Technical Competencies:
- Account Opening & Maintenance
- Evaluating Risk Management Effectiveness
- Financial Acumen
- Product and Services Knowledge
- Product Related Systems
- Risk Awareness
- Risk Identification
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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