Background

A leading institution in Kenya’s education and training sector is seeking to recruit highly competent, motivated, and results-driven professionals to join its expanding team in Nairobi. These roles are positioned within both academic and administrative functions, reflecting the institution’s commitment to excellence in service delivery, digital transformation, and industry-aligned training.

The institution continues to strengthen its operational capacity, academic delivery, and stakeholder engagement frameworks to meet evolving market demands. As such, it invites applications from qualified candidates for the following positions: Alumni Liaison & Partnerships Officer, Assistant ERP Support Officer, and Hospitality Lecturer/Trainer (Housekeeping, Laundry & Front Office Operations).

This recruitment drive presents an opportunity for professionals to contribute to a dynamic environment that emphasizes innovation, institutional growth, and impact-driven education.

Assistant ERP Support Officer

Location: Nairobi, Kenya

Responsibilities

The Assistant ERP Support Officer will be responsible for supporting the implementation, maintenance, and optimization of the institution’s Enterprise Resource Planning (ERP) systems. This role is critical in ensuring seamless system functionality, user support, and data integrity across various departments.

The officer will provide first-level technical support to system users, addressing issues related to system access, functionality, and performance. This includes troubleshooting system errors, resolving user queries, and escalating complex issues to senior IT personnel where necessary.

The role involves assisting in system configuration, updates, and testing to ensure that ERP modules align with institutional processes and requirements. The officer will also participate in system upgrades and enhancements, ensuring minimal disruption to operations.

A key responsibility includes supporting data management processes by ensuring accurate data entry, validation, and reporting within the ERP system. The officer will work closely with departments to maintain data consistency and support decision-making processes.

The position also entails user training and capacity building. The officer will assist in developing user manuals, conducting training sessions, and guiding staff on best practices for system utilization.

In addition, the role requires monitoring system performance and identifying opportunities for improvement. The officer will contribute to system optimization initiatives aimed at enhancing efficiency, automation, and user experience.

The Assistant ERP Support Officer will also support system documentation, including process workflows, troubleshooting guides, and system configurations. This ensures continuity and knowledge transfer within the IT function.

Qualifications and Requirements

The role requires a strong understanding of ERP systems, technical troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users.

• Supporting the implementation, maintenance, and optimization of the institution’s Enterprise Resource Planning (ERP) systems.
• Ensuring seamless system functionality, user support, and data integrity across various departments.
• Providing first-level technical support to system users, addressing issues related to system access, functionality, and performance.
• Troubleshooting system errors, resolving user queries, and escalating complex issues to senior IT personnel where necessary.
• Assisting in system configuration, updates, and testing to ensure that ERP modules align with institutional processes and requirements.
• Participating in system upgrades and enhancements, ensuring minimal disruption to operations.
• Supporting data management processes by ensuring accurate data entry, validation, and reporting within the ERP system.
• Working closely with departments to maintain data consistency and support decision-making processes.
• Assisting in developing user manuals, conducting training sessions, and guiding staff on best practices for system utilization.
• Monitoring system performance and identifying opportunities for improvement.
• Contributing to system optimization initiatives aimed at enhancing efficiency, automation, and user experience.
• Supporting system documentation, including process workflows, troubleshooting guides, and system configurations.

• Strong understanding of ERP systems
• Technical troubleshooting skills
• Effective communication with technical and non-technical users

• Strong understanding of ERP systems
• Technical troubleshooting skills
• Ability to communicate effectively with both technical and non-technical users