Background

Fireside Group is highly committed to advancing the girl child both career wise and economically. The women empowerment program at Fireside Group ensures that women seeking to venture into the engineering sector get as much access and opportunities as their male counterparts.

Role Context

Responsible for supporting the installation, maintenance, testing, and repair of fibre optic networks and related telecommunications equipment. Requires a relevant qualification in telecommunications, fibre optics, electrical engineering, or a related field The role is based in Nairobi with duties performed on-site.

Qualifications

• Certificate/Diploma in Telecommunication, Fiber optics or related field.
• 1+ years of experience in a similar role.
• Basic understanding of fiber network concepts.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Key Responsibilities

• Support lead technicians in fibre installation, maintenance and fault restoration.
• Assist with fibre preparation, splicing, testing and site activities.
• Installing and terminating fiber optic cables and other network equipment.
• Diagnose and resolve fibre network faults within agreed SLA.
• Ensure work is completed according to set technical and safety standards.
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Work with Assistant technicians and submit job completion reports.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.

• Support lead technicians in fibre installation, maintenance and fault restoration.
• Assist with fibre preparation, splicing, testing and site activities.
• Installing and terminating fiber optic cables and other network equipment.
• Diagnose and resolve fibre network faults within agreed SLA.
• Ensure work is completed according to set technical and safety standards.
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Work with Assistant technicians and submit job completion reports.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.

• Basic understanding of fiber network concepts.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.
• Troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.

• Certificate/Diploma in Telecommunication, Fiber optics or related field.
• 1+ years of experience in a similar role.