Our client, a safari lodge located in the Mara Triangle, is seeking a dynamic and hands-on Assistant General Manager to support the General Manager in leading daily operations and delivering an exceptional guest experience.

The successful candidate will play a key role in strengthening departmental leadership, refining operational systems, and fostering a high-performance team culture, while ensuring seamless lodge operations in a remote environment.

Key Responsibilities

• Support and oversee all operational departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides.
• Deliver a consistently high-quality guest experience through personal hosting and service oversight.
• Mentor and guide departmental Heads, ensuring accountability, communication, and professional standards are maintained.
• Assist the General Manager in streamlining operational logistics, procurement, stock control, and cost management.
• Oversee daily lodge operations and staff discipline in the absence of the General Manager.
• Implement and improve internal systems for communication, reporting, and performance tracking.
• Drive staff training, coaching, and team development initiatives.
• Foster a positive, respectful, and results-driven culture across a 70-person team.
• Collaborate with the General Manager on operational planning, budgeting, and reporting.

Key Qualifications

• Minimum 5+ years’ progressive experience in hospitality or lodge management.
• Strong background in guest relations and operations management.
• Proven experience leading and developing teams of 20+ staff.
• Solid understanding of lodge logistics, stock control, and operational systems.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and Swahili; additional languages are an advantage.
• Experience working in safari lodges or remote hospitality environments is highly preferred.
• Kenyan nationality preferred.

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement.

• Support and oversee all operational departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides.
• Deliver a consistently high-quality guest experience through personal hosting and service oversight.
• Mentor and guide departmental Heads, ensuring accountability, communication, and professional standards are maintained.
• Assist the General Manager in streamlining operational logistics, procurement, stock control, and cost management.
• Oversee daily lodge operations and staff discipline in the absence of the General Manager.
• Implement and improve internal systems for communication, reporting, and performance tracking.
• Drive staff training, coaching, and team development initiatives.
• Foster a positive, respectful, and results-driven culture across a 70-person team.
• Collaborate with the General Manager on operational planning, budgeting, and reporting.

• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and Swahili; additional languages are an advantage.

• Minimum 5+ years’ progressive experience in hospitality or lodge management.
• Strong background in guest relations and operations management.
• Proven experience leading and developing teams of 20+ staff.
• Solid understanding of lodge logistics, stock control, and operational systems.
• Experience working in safari lodges or remote hospitality environments is highly preferred.
• Kenyan nationality preferred.