Background

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...

Job Summary

The successful candidate will play a key role in strengthening departmental leadership, refining operational systems, and fostering a high-performance team culture, while ensuring seamless lodge operations in a remote environment.

Key Responsibilities

• Support and oversee all operational departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides.
• Deliver a consistently high-quality guest experience through personal hosting and service oversight.
• Mentor and guide departmental Heads, ensuring accountability, communication, and professional standards are maintained.
• Assist the General Manager in streamlining operational logistics, procurement, stock control, and cost management.
• Oversee daily lodge operations and staff discipline in the absence of the General Manager.
• Implement and improve internal systems for communication, reporting, and performance tracking.
• Drive staff training, coaching, and team development initiatives.
• Foster a positive, respectful, and results-driven culture across a 70-person team.
• Collaborate with the General Manager on operational planning, budgeting, and reporting.

Key Qualifications

• Minimum 5+ years’ progressive experience in hospitality or lodge management.
• Strong background in guest relations and operations management.
• Proven experience leading and developing teams of 20+ staff.
• Solid understanding of lodge logistics, stock control, and operational systems.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and Swahili; additional languages are an advantage.
• Experience working in safari lodges or remote hospitality environments is highly preferred.
• Kenyan nationality preferred.

• Support and oversee all operational departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides.
• Deliver a consistently high-quality guest experience through personal hosting and service oversight.
• Mentor and guide departmental Heads, ensuring accountability, communication, and professional standards are maintained.
• Assist the General Manager in streamlining operational logistics, procurement, stock control, and cost management.
• Oversee daily lodge operations and staff discipline in the absence of the General Manager.
• Implement and improve internal systems for communication, reporting, and performance tracking.
• Drive staff training, coaching, and team development initiatives.
• Foster a positive, respectful, and results-driven culture across a 70-person team.
• Collaborate with the General Manager on operational planning, budgeting, and reporting.

• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and Swahili; additional languages are an advantage.

• Minimum 5+ years’ progressive experience in hospitality or lodge management.
• Strong background in guest relations and operations management.
• Proven experience leading and developing teams of 20+ staff.
• Solid understanding of lodge logistics, stock control, and operational systems.
• Experience working in safari lodges or remote hospitality environments is highly preferred.
• Kenyan nationality preferred.