Background

At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.

Responsibilities

Assist in managing daily housekeeping operations, including staff scheduling and task allocation

Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards

Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests

Oversee inventory management of cleaning supplies and linens

Train and mentor housekeeping staff on proper cleaning techniques and customer service standards

Implement and maintain health and safety protocols in line with local regulations and company policies

Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction

Handle guest complaints and feedback professionally and efficiently

Participate in budget planning and cost control measures for the housekeeping department

Support the Executive Housekeeper in administrative tasks and reporting

Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met

Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting

Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment

Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed

Qualifications

Proven experience in housekeeping management.

Strong organizational and leadership skills with the ability to manage and motivate a diverse team

Excellent communication skills in English, both verbal and written

Proficiency in hospitality management software and MS Office suite

In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards

Understanding of inventory management and cost control principles

Familiarity with health and safety regulations in the hospitality industry

Strong problem-solving skills and ability to make decisions under pressure

Customer-focused mindset with a commitment to delivering exceptional guest experiences

Ability to work flexible hours, including weekends and holidays

Multilingual abilities

• Assist in managing daily housekeeping operations, including staff scheduling and task allocation
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
• Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
• Oversee inventory management of cleaning supplies and linens
• Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
• Implement and maintain health and safety protocols in line with local regulations and company policies
• Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction
• Handle guest complaints and feedback professionally and efficiently
• Participate in budget planning and cost control measures for the housekeeping department
• Support the Executive Housekeeper in administrative tasks and reporting
• Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met
• Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting
• Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment
• Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed

• Strong organizational and leadership skills
• Excellent communication skills in English, both verbal and written
• Proficiency in hospitality management software and MS Office suite
• In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
• Understanding of inventory management and cost control principles
• Familiarity with health and safety regulations in the hospitality industry
• Strong problem-solving skills
• Ability to make decisions under pressure
• Customer-focused mindset
• Ability to work flexible hours, including weekends and holidays
• Multilingual abilities

• Proven experience in housekeeping management.
• Strong organizational and leadership skills with the ability to manage and motivate a diverse team
• Excellent communication skills in English, both verbal and written
• Proficiency in hospitality management software and MS Office suite
• In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
• Understanding of inventory management and cost control principles
• Familiarity with health and safety regulations in the hospitality industry
• Strong problem-solving skills and ability to make decisions under pressure
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours, including weekends and holidays
• Multilingual abilities