Assistant Legal Claims Officer
2026-02-20T11:15:20+00:00
Britam
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_2143/logo/Britam.png
https://ke.britam.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Insurance
Legal,Business Operations,Admin & Office
2026-02-28T17:00:00+00:00
8
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
Responsibilities or duties
Key responsibilities:
- Review documents and pertinent requirements regarding an insurance claim.
- Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
- Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim.
- Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms.
- Record all claims transactions including appointment of advocates, doctors and investigators.
- Ensure that matters allocated are constantly tracked and updated in the registers.
- Update legal claims registers for claims meetings and update the various claims reports
- Track and follow up on appeal deposits.
- Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
- Assist in the review of reserves as per the reserving guidelines.
- Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences.
- Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order.
- Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines. and documentation received from the panel advocates.
- Process payments to insured’s and service providers.
- Assist on Third party recoveries when called upon to do so.
Knowledge, experience and qualifications required:
- Bachelor's of degree in LAW LLB and PDG from KSL.
- Obtain the relevant CLE points in every given year.
Experience needed
- 0-4 years’ experience in insurance claims processing.
- Knowledge and experience in the insurance sector and added advantage
* Review documents and pertinent requirements regarding an insurance claim. * Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim. * Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim. * Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms. * Record all claims transactions including appointment of advocates, doctors and investigators. * Ensure that matters allocated are constantly tracked and updated in the registers. * Update legal claims registers for claims meetings and update the various claims reports * Track and follow up on appeal deposits. * Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters. * Assist in the review of reserves as per the reserving guidelines. * Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences. * Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order. * Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines. and documentation received from the panel advocates. * Process payments to insured’s and service providers. * Assist on Third party recoveries when called upon to do so.
* Insurance claims processing * Knowledge and experience in the insurance sector
* Bachelor's of degree in LAW LLB and PDG from KSL. * Obtain the relevant CLE points in every given year.
JOB-699842480f0dc
Vacancy title:
Assistant Legal Claims Officer
[Type: FULL_TIME, Industry: Insurance, Category: Legal,Business Operations,Admin & Office]
Jobs at:
Britam
Deadline of this Job:
Saturday, February 28 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, February 20 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
Responsibilities or duties
Key responsibilities:
- Review documents and pertinent requirements regarding an insurance claim.
- Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
- Advice customers regarding basic matters about their insurance coverage in relation to the insurance claim.
- Respond to both internal and external claims inquiries concerning benefits, claims processes, service providers, and the filing/completion of proper forms.
- Record all claims transactions including appointment of advocates, doctors and investigators.
- Ensure that matters allocated are constantly tracked and updated in the registers.
- Update legal claims registers for claims meetings and update the various claims reports
- Track and follow up on appeal deposits.
- Assist in giving advice on legal issues, compile comprehensive file notes both in the event of judgments and out of court matters.
- Assist in the review of reserves as per the reserving guidelines.
- Assist in managing external Advocates on Britam Panel of Advocates through pro-active interaction and correspondences.
- Review advocates legal costs to ensure that the same are within the SLA and Advocates Remuneration Order.
- Review status updates as received by advocates in an effort to keep abreast with all ongoing briefs and advice maintain adequate reserves based on the established reserving guidelines. and documentation received from the panel advocates.
- Process payments to insured’s and service providers.
- Assist on Third party recoveries when called upon to do so.
Knowledge, experience and qualifications required:
- Bachelor's of degree in LAW LLB and PDG from KSL.
- Obtain the relevant CLE points in every given year.
Experience needed
- 0-4 years’ experience in insurance claims processing.
- Knowledge and experience in the insurance sector and added advantage
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
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