Background information about the job or company

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

Our client, a premium lodge in Amboseli & Maasai Mara, is seeking an Assistant Lodge Manager to support overall lodge operations, ensuring exceptional guest experiences, efficient team coordination, and optimal operational performance. The role reports to the Lodge Manager and plays a key part in maintaining service excellence across all departments.

Responsibilities or duties

• Act as a key guest relations contact by receiving, welcoming, and orienting guests upon arrival
• Address guest inquiries, feedback, and special requests promptly to enhance satisfaction
• Support the planning and execution of special guest experiences such as bush dinners, sundowners, and private events
• Oversee service delivery standards across food & beverage, housekeeping, and guest activities
• Perform routine inspections of guest rooms and shared areas to ensure cleanliness, safety, and quality standards
• Coordinate with the maintenance team to ensure timely repairs and upkeep of lodge facilities (e.g., solar systems, water systems, and fixtures)
• Prepare staff schedules and oversee daily team operations across departments (service staff, housekeeping, guides, and support staff)
• Provide on-the-job training and mentorship to promote high service standards
• Promote teamwork and maintain a positive working environment
• Compile daily and periodic operational reports for management review
• Ensure compliance with health, safety, and regulatory requirements (including NEMA and public health standards)
• Facilitate effective communication and coordination between departments

Qualifications or requirements

• Degree or Diploma in Hospitality Management or Tourism.
• Proficiency in Microsoft office.
• Knowledge of hotel or lodge management systems is an added advantage.
• Strong leadership and team management skills
• High level of emotional intelligence
• Excellent guest relations and customer service skills
• Good communication and interpersonal abilities
• Financial awareness and basic budgeting skills
• Flexibility and adaptability in a dynamic lodge environment

Experience needed

• At least 3 years work experience in a lodge in a supervisory position.

• Act as a key guest relations contact by receiving, welcoming, and orienting guests upon arrival
• Address guest inquiries, feedback, and special requests promptly to enhance satisfaction
• Support the planning and execution of special guest experiences such as bush dinners, sundowners, and private events
• Oversee service delivery standards across food & beverage, housekeeping, and guest activities
• Perform routine inspections of guest rooms and shared areas to ensure cleanliness, safety, and quality standards
• Coordinate with the maintenance team to ensure timely repairs and upkeep of lodge facilities (e.g., solar systems, water systems, and fixtures)
• Prepare staff schedules and oversee daily team operations across departments (service staff, housekeeping, guides, and support staff)
• Provide on-the-job training and mentorship to promote high service standards
• Promote teamwork and maintain a positive working environment
• Compile daily and periodic operational reports for management review
• Ensure compliance with health, safety, and regulatory requirements (including NEMA and public health standards)
• Facilitate effective communication and coordination between departments

• Strong leadership and team management skills
• High level of emotional intelligence
• Excellent guest relations and customer service skills
• Good communication and interpersonal abilities
• Financial awareness and basic budgeting skills
• Flexibility and adaptability in a dynamic lodge environment
• Proficiency in Microsoft office.
• Knowledge of hotel or lodge management systems is an added advantage.

• Degree or Diploma in Hospitality Management or Tourism.