Assistant Relationship Manager - Mortgage Business
2025-11-05T06:13:57+00:00
HF Group
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FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Management
2025-11-07T17:00:00+00:00
Kenya
8
Principle Accountabilities
- Providing home loan solutions to customers looking to purchase property by evaluating customer's financials.
- Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs
- Assisting the customers with the mortgage loan application process
- Reviewing loan applications, verifying information, and determining eligibility
- Onboarding new customers and assisting the customers with the initial step in the mortgage application
- Actively updating customers on changes in policy, eligibility, application status, or any other information
- Responding to customer inquiries in a professional manner
- Ensure compliance with confidentiality policies throughout the process
- Build a supportive referral network (e.g. with clients, developers, and real estate agents)
- Resolving customer issues in a timely manner
- Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation
- Creating weekly, monthly, and annual reports
- Other duties as assigned.
Key Competencies and Skills
Skills
- Experience as a mortgage loan officer or in a similar role
- Previous experience in sales or customer support is an asset
- Great analytical skills
- Excellent communication, influencing, and negotiating skills
- Good organization and administrative skills
- High integrity and reliable
- A strong team player
- Ability to work with minimal supervision
Minimum Qualifications, Knowledge and Experience
Requirements for the Job
To succeed in this role, it is important to be client-oriented and have strong analytical skills. A degree in Finance or Business is a plus.
- Bachelor’s degree in Finance, Economics, Business administration, Accounting or related field of study
- 2-5 years experience of experience in a similar role
- Keen attention to detail and analysis are required
- Customer Service skills
Providing home loan solutions to customers looking to purchase property by evaluating customer's financials. Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs Assisting the customers with the mortgage loan application process Reviewing loan applications, verifying information, and determining eligibility Onboarding new customers and assisting the customers with the initial step in the mortgage application Actively updating customers on changes in policy, eligibility, application status, or any other information Responding to customer inquiries in a professional manner Ensure compliance with confidentiality policies throughout the process Build a supportive referral network (e.g. with clients, developers, and real estate agents) Resolving customer issues in a timely manner Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation Creating weekly, monthly, and annual reports Other duties as assigned.
Experience as a mortgage loan officer or in a similar role Previous experience in sales or customer support is an asset Great analytical skills Excellent communication, influencing, and negotiating skills Good organization and administrative skills High integrity and reliable A strong team player Ability to work with minimal supervision
Bachelor’s degree in Finance, Economics, Business administration, Accounting or related field of study 2-5 years experience of experience in a similar role Keen attention to detail and analysis are required Customer Service skills
JOB-690aeb258c2c0
Vacancy title:
Assistant Relationship Manager - Mortgage Business
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
HF Group
Deadline of this Job:
Friday, November 7 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Principle Accountabilities
- Providing home loan solutions to customers looking to purchase property by evaluating customer's financials.
- Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs
- Assisting the customers with the mortgage loan application process
- Reviewing loan applications, verifying information, and determining eligibility
- Onboarding new customers and assisting the customers with the initial step in the mortgage application
- Actively updating customers on changes in policy, eligibility, application status, or any other information
- Responding to customer inquiries in a professional manner
- Ensure compliance with confidentiality policies throughout the process
- Build a supportive referral network (e.g. with clients, developers, and real estate agents)
- Resolving customer issues in a timely manner
- Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation
- Creating weekly, monthly, and annual reports
- Other duties as assigned.
Key Competencies and Skills
Skills
- Experience as a mortgage loan officer or in a similar role
- Previous experience in sales or customer support is an asset
- Great analytical skills
- Excellent communication, influencing, and negotiating skills
- Good organization and administrative skills
- High integrity and reliable
- A strong team player
- Ability to work with minimal supervision
Minimum Qualifications, Knowledge and Experience
Requirements for the Job
To succeed in this role, it is important to be client-oriented and have strong analytical skills. A degree in Finance or Business is a plus.
- Bachelor’s degree in Finance, Economics, Business administration, Accounting or related field of study
- 2-5 years experience of experience in a similar role
- Keen attention to detail and analysis are required
- Customer Service skills
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Closing date: 7th November 2025
How to Apply: Apply on our careers page on www.hfgroup.co.ke/careers
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