The Boma Hotels provides ultra modern contemporary hospitality services. Our brand portfolio consists of properties under The Boma hotels namely Boma Nairobi, Boma Inn Nairobi and Boma Inn Eldoret.

Each unit is thoughtfully designed to provide a common feeling of identification, for the traveller who wants the very best the word is zest for life wh...

Assistant Reservations Manager

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

2 - 3 years

Location

Nairobi

Job Field

Hospitality / Hotel / Restaurant

REQUIREMENTS

Process and manage room reservations accurately and efficiently through all booking channels. Maintain up-to-date and accurate reservation records in the Property Management System (PMS).

Handle booking confirmations, amendments, cancellations, and guest inquiries professionally. Support revenue optimization through effective upselling and rate management.

Coordinate closely with Front Office, Sales, and Housekeeping to ensure seamless guest experiences.

QUALIFICATIONS & EXPERIENCE:

Minimum 2-3 years' experience in hotel reservations, preferably in a reputable hotel. Degree or Diploma in Hospitality Management, Tours & Travel, Front Office Operations, or a related field.

Proficiency in PMS (Opera or equivalent) and Microsoft Office applications.

Strong communication, organizational, and customer service skills.

High level of integrity, attention to detail, and ability to work under pressure.

Check how your CV aligns with this job

• Process and manage room reservations accurately and efficiently through all booking channels.
• Maintain up-to-date and accurate reservation records in the Property Management System (PMS).
• Handle booking confirmations, amendments, cancellations, and guest inquiries professionally.
• Support revenue optimization through effective upselling and rate management.
• Coordinate closely with Front Office, Sales, and Housekeeping to ensure seamless guest experiences.

• Strong communication skills
• Organizational skills
• Customer service skills
• Proficiency in PMS (Opera or equivalent)
• Proficiency in Microsoft Office applications
• High level of integrity
• Attention to detail
• Ability to work under pressure

• Minimum 2-3 years' experience in hotel reservations, preferably in a reputable hotel.
• Degree or Diploma in Hospitality Management, Tours & Travel, Front Office Operations, or a related field.