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Vacancy title:
Assistant Spa Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
Marriott
Deadline of this Job:
Saturday, August 9 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, July 30 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB SUMMARY
- Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
- 3-year Management experience in the spa, guest services, or related professional area.
- Diploma in Massage and/or Beauty Therapy or related course
CORE WORK ACTIVITIES
Assisting in Management of Spa Operations and Budgets
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
Job application procedure
Interested and qualified? Click here to apply
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