Background

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that’s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing world....

Job Summary

The role entails driving revenue growth and expanding the new and renewal of General Insurance (GI) business portfolio. The goal is to meet Retail business annual budgets by strategically developing assigned markets and intermediary channels. It involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

• Cultivate robust strategic partnerships and relationships with assigned intermediaries.
• Efficiently navigates the sales cycle and maintains a value-driven service approach.
• Implement optimal Client Relationship Management practices to meet business objectives.
• Track and report performance against agreed sales and retention targets.
• Spearhead revenue growth by overseeing daily sales activities of assigned intermediaries.
• Keep clients informed about both new and existing products.
• Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
• Develop and promptly deliver quotations and tender documents to clients/intermediaries.
• Contribute to departmental planning and budgeting processes as needed.
• Ensure compliance with credit control policies through cash and carry and debt collection initiatives.
• Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business growth.
• Organise and execute market activations and outreach events in strategic locations through visits or alternative methods.
• Monitor competitor activity and identify opportunities/threats arising from such activities.
• Ensure that proposal forms and all relevant client documentation contain all the relevant personal details of the proposer.
• Ensure strict adherence to practices, procedures, and policy stipulated in the Market Outreach operations manual, including the Code of Ethics.
• Complete customer care feedback forms during visits to brokers, agents, and direct clients and liaise with a supervisor about operational issues raised by clients.
• Regularly liaising with the business development function to develop estate planning solutions that leverage the company’s competitive edge.
• Ensure All intermediaries are fully licensed to trade
• Continue to build personal skill set by participating in in-house programmes (including e-learning), customer-related courses, and seminars as deemed necessary to expand product and system knowledge.

• BA/BSc/HND