Background information about the job or company (e.g., role context, company overview)

At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.

Responsibilities or duties

As an Associate Account Manager, you will be responsible for driving sustainable business growth, strengthening strategic customer partnerships, and delivering profitable solutions across West Africa. Working closely with customers and cross-functional teams, you will help translate market opportunities into commercial success while positioning IFF as a trusted innovation partner.

Where You'll Make a Difference

• Deliver annual sales, profitability, and volume targets across assigned accounts and territories.
• Develop and execute strategic account plans aligned to regional business objectives.
• Identify and secure new business opportunities while expanding existing customer partnerships.
• Build and maintain a healthy opportunity pipeline using Salesforce (SFDC).
• Lead commercial negotiations and support pricing and margin optimization initiatives.
• Develop trusted relationships with key stakeholders across customer organizations.
• Create customer growth roadmaps and joint business plans to drive long-term success.
• Lead innovation projects from concept through commercialization.
• Translate market trends and consumer insights into actionable customer opportunities.
• Partner with Technical, R&D, Product Development, Operations, Regulatory, and Customer Experience teams to deliver winning solutions.
• Drive customer satisfaction, retention, and proactive issue resolution.
• Support forecasting, demand planning, and business review activities.
• Manage customer profitability, receivables, budgeting, and forecasting activities.
• Ensure accurate reporting, pipeline management, and account planning through Salesforce.

Qualifications or requirements (e.g., education, skills)

What Makes You the Right Fit?

• Bachelor's degree in Business, Marketing, Food Science, Chemistry, Biotechnology, or a related field.
• Minimum 5-8 years of B2B sales and account management experience.
• Experience within Food Ingredients, Flavors, Fragrances, Nutrition, FMCG Ingredients, Specialty Chemicals, or related industries.
• Proven success managing strategic accounts and complex sales cycles.
• Demonstrated track record of delivering revenue growth and profitability targets.
• Experience working across multiple West African markets.
• Strong commercial and negotiation skills with a customer-focused mindset.
• Excellent stakeholder management and relationship-building capabilities.
• Strong financial acumen, forecasting, and business planning skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Excellent communication, presentation, and influencing skills.
• Comfortable with frequent travel across the region (40-60%).

How Would You Stand Out?

• Experience selling complex technical or ingredient-based solutions to FMCG manufacturers.
• Knowledge of categories such as Beverage, Dairy, Bakery, Culinary, Snacks, Confectionery, and Health & Wellness.
• Strong understanding of innovation commercialization and new product development processes.
• Experience facilitating customer workshops, innovation days, and executive-level business reviews.
• Advanced Salesforce (SFDC) and pipeline management experience.
• Strong analytical skills with the ability to translate market insights into commercial opportunities.
• An entrepreneurial mindset with a passion for identifying growth opportunities.
• Proven ability to build relationships with senior decision-makers and executive stakeholders.
• Experience working in multinational or highly matrixed organizations.
• Resilience, adaptability, and a strong results-oriented approach.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Why Choose Us?

• Fantastic opportunity to become part of our fast-moving, creative and innovative team!
• Professional onboarding process.
• Ability to work with multiple disciplines in a dynamic, global environment.
• Training and development opportunities.
• Exposure to diverse customers and markets across West Africa.
• Opportunity to collaborate with global experts in innovation, science, and commercial excellence.
• Chance to make a meaningful impact by driving business growth and customer success across a strategically important region.

• Deliver annual sales, profitability, and volume targets across assigned accounts and territories.
• Develop and execute strategic account plans aligned to regional business objectives.
• Identify and secure new business opportunities while expanding existing customer partnerships.
• Build and maintain a healthy opportunity pipeline using Salesforce (SFDC).
• Lead commercial negotiations and support pricing and margin optimization initiatives.
• Develop trusted relationships with key stakeholders across customer organizations.
• Create customer growth roadmaps and joint business plans to drive long-term success.
• Lead innovation projects from concept through commercialization.
• Translate market trends and consumer insights into actionable customer opportunities.
• Partner with Technical, R&D, Product Development, Operations, Regulatory, and Customer Experience teams to deliver winning solutions.
• Drive customer satisfaction, retention, and proactive issue resolution.
• Support forecasting, demand planning, and business review activities.
• Manage customer profitability, receivables, budgeting, and forecasting activities.
• Ensure accurate reporting, pipeline management, and account planning through Salesforce.

• Strong commercial and negotiation skills
• Customer-focused mindset
• Excellent stakeholder management and relationship-building capabilities
• Strong financial acumen, forecasting, and business planning skills
• Ability to work effectively in a fast-paced, cross-functional environment
• Excellent communication, presentation, and influencing skills
• Experience selling complex technical or ingredient-based solutions
• Knowledge of categories such as Beverage, Dairy, Bakery, Culinary, Snacks, Confectionery, and Health & Wellness
• Strong understanding of innovation commercialization and new product development processes
• Experience facilitating customer workshops, innovation days, and executive-level business reviews
• Advanced Salesforce (SFDC) and pipeline management experience
• Strong analytical skills
• Entrepreneurial mindset
• Proven ability to build relationships with senior decision-makers and executive stakeholders
• Resilience, adaptability, and a strong results-oriented approach

• Bachelor's degree in Business, Marketing, Food Science, Chemistry, Biotechnology, or a related field.
• Minimum 5-8 years of B2B sales and account management experience.
• Experience within Food Ingredients, Flavors, Fragrances, Nutrition, FMCG Ingredients, Specialty Chemicals, or related industries.
• Proven success managing strategic accounts and complex sales cycles.
• Demonstrated track record of delivering revenue growth and profitability targets.
• Experience working across multiple West African markets.
• Comfortable with frequent travel across the region (40-60%).
• Experience working in multinational or highly matrixed organizations.