Background information about the job or company (e.g., role context, company overview)

Strathmore University is a Chartered University located in Nairobi, Kenya. It was the first multiracial and multi religious educational institution in English speaking Eastern Africa and more recently the first institute of higher learning to be ISO certified in East and Central Africa in 2004. Our mission is to provide all-round quality education in an atmo...

Responsibilities or duties

The jobholder is responsible for supporting the planning and delivery of catering services for special functions, events, and official ceremonies across the university. The Associate Special Functions Supervisor assists in coordinating service staff, organizing logistics, and ensuring high standards of service, cleanliness, and customer satisfaction during special events.

Event Support and Coordination

The key tasks include, but are not limited to:

• Assist in setting up dining areas, buffet lines, beverage stations, and other service points for events.
• Ensure that food and beverage services are delivered according to event plans and guest expectations.
• Work with the Special Functions Supervisor to coordinate event logistics and timelines.

Supervision of Service Staff

The key tasks include, but are not limited to:

• Guide and oversee waitstaff, stewards, and casuals during events and special functions.
• Provide task briefings and ensure all team members understand event service protocols.
• Monitor staff conduct, grooming, and adherence to hospitality standards.

Quality Control, Service, and Standards

The key tasks include, but are not limited to:

• Ensure food is presented attractively and served at the correct temperature.
• Maintain cleanliness and orderliness throughout the event area before, during, and after service.
• Address guest inquiries or minor complaints and escalate issues where necessary.

Inventory and Equipment Handling

The key tasks include, but are not limited to:

• Assist in the setup, transport, and retrieval of catering equipment and supplies before and after events.
• Monitor the usage of event-specific inventory and report any shortages or damages.
• Ensure equipment is properly handled, cleaned, and returned to storage after use.

Health and Safety Compliance

The key tasks include, but are not limited to:

• Ensure compliance with hygiene, health, and safety protocols during service.
• Monitor use of PPE, safe food handling, and cleanliness of all service areas.
• Support post-event cleaning and sanitation processes.

Qualifications or requirements (e.g., education, skills)

Minimum Academic Qualifications:

• Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field.

Experience needed

Experience:

• At least 2 years of experience in a similar role

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Discover more
• Primary & Secondary Schooling (K-12)
• Educational Resources
• Job seeker signup
• Check how your CV aligns with this job

• Assist in setting up dining areas, buffet lines, beverage stations, and other service points for events.
• Ensure that food and beverage services are delivered according to event plans and guest expectations.
• Work with the Special Functions Supervisor to coordinate event logistics and timelines.
• Guide and oversee waitstaff, stewards, and casuals during events and special functions.
• Provide task briefings and ensure all team members understand event service protocols.
• Monitor staff conduct, grooming, and adherence to hospitality standards.
• Ensure food is presented attractively and served at the correct temperature.
• Maintain cleanliness and orderliness throughout the event area before, during, and after service.
• Address guest inquiries or minor complaints and escalate issues where necessary.
• Assist in the setup, transport, and retrieval of catering equipment and supplies before and after events.
• Monitor the usage of event-specific inventory and report any shortages or damages.
• Ensure equipment is properly handled, cleaned, and returned to storage after use.
• Ensure compliance with hygiene, health, and safety protocols during service.
• Monitor use of PPE, safe food handling, and cleanliness of all service areas.
• Support post-event cleaning and sanitation processes.

• Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field.